Diageo D1 Specialist

The purpose of this role is to support Diageo customers using their new digital platform ‘Diageo One’. To be primarily responsible for activating customer registrations and managing all queries through the platform which will include draught quality faults, contact us queries, POS and glassware fulfilment. As the channel grows there will be requirement to manage webchat conversations with customers as well as other new digital channels. Making outbound calls to customers to support with usage of the platform and further promote Diageo products & services.

You will be required to learn, understand and competently handle all campaign contact types on a day to day basis as directed by the Team Manager to ensure that all key client SLA’s/ KPI’s are met.

This is an exciting, brand-new role and you will be part of the continued growth and development of the platform, requiring testing, feedback and attending client stakeholder status calls.

Responsabilities:

• To have a comprehensive understanding of the client activity, product information and all areas of the Diageo One Platform (training provided)

• To be able to handle all contacts to a high standard including inbound/outbound customer calls, emails and digital contacts as well as client stakeholder communications.

• Accountable for supporting Diageo’s ‘D1’ team with all aspects of the platform including testing and feedback

• Processing POS and glassware orders through third-party online ordering system

• Establish close working relationships with the Diageo ‘D1’ team, Quality Engineer team and Sales teams

• To undertake any other task that is deemed to be a reasonable business request by line manager

• As a matter of course to have good time keeping, keep a business focussed appearance and to act in a professional manner at all times.

• To be an ambassador for the Contact Centre and CPM at all times and to act as a role model to other team members.

• To adhere to all CPM policy and procedures

Knowledge and experience requiered:

• Educated to GCSE/O’Level standard including Maths and English

• Confident telephone manner, including good communication and listening skills

• Computer literate and comfortable navigating through multiple CRM screens

• Accurate in data capturing

• Exceptional grammar and letter writing skills with a high attention to detail

• Can manage multiple tasks concurrently

What we offer:

• Working Days - Monday – Friday (there may be the occasion requirement to work bank holidays 9am-3pm)

• Working Hours - 7.5-hour shift to be worked between 8am & 6pm

• Competitive salary

• Start Date – as soon as possible

• Location: Thame, UK

About Us:

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International is an equal opportunities employer and does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, or marital status.

We are looking forward to your application!