Device Analyst

Device Analyst

Location: Peterlee
Salary: £20,000 - £25,000 per annum
Contract: Permanent
Hours: 37.5 hours, Monday-Friday

We have a fantastic opportunity to join our vibrant, rapidly evolving business as a Device Analyst. Reporting to the IT Desktop Manager, you will work as part of the team who provide support for all users’ endpoint related issues. Additionally, you will research and develop new technology, and create tools to support all desktop/endpoint client services.

Your key responsibilities will include:

• Providing support for the desktop estate across all Windows devices
• Managing the service desk tickets in your queue and providing timely updates to our user base
• Ensuring customer service excellence by monitoring tickets on our ticketing system and reviewing customer feedback
• Endpoint management, resolving incidents in a timely manner and maintaining best practice
• Maintaining effective documentation, configuration changes and troubleshooting
• Delivering on key projects that will help the business provide an improved service for our users
• Creating and maintaining software deployment packages and build images
• Contributing to overall asset management of devices, as well as working closely with colleagues on future technology changes
• Facilitating asset moves, changes, LAN patching and cable management

What’s in it for you?

Salary- Up to £25,000 per annum.

Annual leave- 23 days plus bank holidays and an extra day off to celebrate your birthday!

Pension- Aviva 5% Employer Contributions.

Financial Benefits- save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts.

Lifestyle & Wellbeing Benefits- eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

Motoring Benefits- free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.

Professional Development- We have partnered with Plurasight to offer you the most relevant content authored by industry expert, giving you access to thousands of courses, skills test and learning paths.

About you

• Experience using unified endpoint management tools such as Lansweeper, PDQ Deploy and WSUS
• Excellent experience with Windows 10 and modern mobile operating systems
• Knowledge of Windows Desktop applications, as well as software applications and basic hardware for the PC
• Demonstrated expertise with the management and support of Microsoft Active Directory Domains
• Knowledge and demonstrated expertise with the management and support of Microsoft Office, Office 365, and common productivity applications
• Knowledge of wireless networking components and terminology, plus a familiarity with Cisco or other remote access VPN client
• Knowledge of Anti-Virus applications, deployments and images using MS MDT, SCCM (or similar), as well as peripheral management, encryption software, and MS Group policy

About us

Redde Northgate was formed in early 2020 following a successful merger, bringing together a broad mix of market-leading operating companies to become the UK’s foremost integrated mobility solutions provider. IT is at the heart of our business, and we continuously review how we deliver our services, the innovation opportunity we provide and our overall approach to the demands of our growing, corporate business.

Be part of our future

If you would love to join our amazing IT Team as a Device Analyst, we encourage you to apply today!