Desktop Support

Job content

Mandatory SKills:

Microsoft Client

Active Directory

Network

Job Description: -

The Deskside support member should have strong technical knowledge and hands–on experience on below technologies:

• Microsoft Client OS (Win7,8,10)

• Active Directory & it’s services, DHCP, DNS

• Print and File share services

• Hardware Break-fix

• Smart Hand Support in Network & Server devices

• Patch Management

Detailed Job Description

• Possess 7+ years of relevant experience.

• Team Lead the Regional IT Team for technical queries and additional support.

• Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management

• Windows Client Administration

• Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.

• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.

• Identify, log and resolve technical problems with software applications or network systems.

• Identify potential changes and system improvements to present to technical teams for consideration and implementation.

• Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.

• Where required, administer, and resolve issues with associated end-user workstation network software products.

• Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.

• Expertise in supporting networks devices and servers in business environment.

• Ensure that work is carried out within agreed service levels and in accordance with project guidelines.

• Explain and document technical issues in a clear way to technical teams, business stakeholders.

• Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.

• Develop in- depth technical knowledge and domain expertise within End User Computing technologies.

• Proactive and passionate of the EUC world, with strong interpersonal skills and excellent time management skills

• Strong capabilities in Windows 10 support, migration & Deployment.

• If necessary, liaise with third-party support and PC equipment vendors.

• Perform related duties consistent with the scope and intent of the position.

• Hands on Experience End to End Desktop/Laptop life cycle management.

• Experience and desire to work in a Global delivery environment.

• Communication and Analytical skills

Job Types: Temporary contract, Fixed term contract

Work Location: On the road