Desktop Support Engineer

Job content

Desk top support engineer band 4

The Trust is looking for an Install, Move, Add, and Change (IMAC) Coordinator to support our client base, located on multiple sites. The IMAC Coordinator will coordinate the delivery, installation, moves and changes of end user’s computer equipment and peripherals to include but not limited to laptops, tablets, desktops, monitors, apple Ipods/Ipads and printers.

As IMAC Coordinator you will also maintain the surplus stock of items to be deployed to or returned from end-users. These will include longer term stock items that are purchased for future projects.

Image/Reimage Laptop, Desktops and Tablet devices

Manage the Sunrise Asset Management Module ensuring all items are updated in a timely fashion

Pick Up equipment from multiple locations and return to stock or customer depending upon requirement

Complete break fix as required to bring surplus kit back into use

Install end user application applications

Contact Suppliers for updates including the trusts own Supplies and Procurement Team

Organise safe storage of equipment

Assist with Sunrise stock query tickets

Alert management to recurring problems and patterns of problems.

GRN Goods as they arrive to ensure swift payments are made to suppliers

Complete Stock checks every 3 Months and raise any issues with the Team Leader/Service Delivery Manager

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.