Deputy General Manager

Job content

We are looking for an enthusiastic, energetic and commercially focused Deputy General Manager to support the effective day-to-day running of our Hotel, restaurant and public bar.

The right candidate will have experience of managing either hotels, bars or restaurants, have a passion for delivering outstanding customer service whilst being commercially focused.

We have 30 bedrooms, 3 function spaces, a salon, gym, public bar and restaurant so we are looking for someone that understands the demands of running a multifaceted business and that has the ability to manage a team of circa 50 people.

This is a hands on role and you will be expected to work on bars/food service and functions and support in other areas of the hotel when needed.

Responsibility to staff and direct the team

– deputising for and assisting the General Manager to manage the overall day to day running of all aspects of the hotel, including occupancy, food and beverage and events/banqueting

– to assist the General Manager to manage sales and marketing, housekeeping, front desk (including all reception and concierge), food and beverage, Chef/kitchen, leisure, human resources, accounts

– to adhere to agreed budgets and maintain applicable quality standards and records

– to assist the General Manager in ensuring sufficient team members at all times and within agreed budgets

– quality control of all aspects including hygiene and health and safety

– meet your targets and those of the hotel as a whole

– deputising for and assisting the General Manager with the smooth running of the of the hotel

– contribute to training and development of the hotel team

– adhere to statutory obligations and agreed quality and best practice guidelines

– understand all aspects of hotel services and management and to assist the General Manager to train the hotel team to enable them to confidently deal with customer queries etc

– manage customers’ expectations and deal and resolve with all queries

Day to day responsibilities for the team

– assisting the General Manager in ensuring compliance with sanitation, hygiene, health and safety legislation and organisational and quality requirements and working policies and procedures.

– deputising for and assisting the General Manager to manage the day to day running of all aspects of the hotel and its services

– to assist the General Manager to manage and co-ordinate with other department heads

– quality management of hotel services

– deputising for and assisting the General Manager to investigate and resolve customer complaints

– effective assistance in management, liaison, support and assistance with the remainder of organisation

– allocate workloads to team members

– supervise, manage and direct the overall performance of the hotel team

– subject to agreed criteria, to assist the General Manager in recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all hotel team members to ensure targets are met

– maintaining accurate records and accounts as required and reporting as agreed

– set an example for team members of commitment, work ethic and habits and personal character

– responsibly use resources and control expenses to operate within budgetary controls

– adhere to all organisation policies and procedures

From time to time you may be expected to be part of special projects as are reasonably required of your job role.

You are responsible for your allocated workload and must meet all targets as agreed with your General Manager. You must contribute towards the smooth running of the organisation generally.