Delivery Manager - Digital Education

Job content

Salary: £25-34k depending on experience
Starting Date: Flexible
Contract Type: Flexible

Who Are We?

Spokes Education (www.spokeseducation.com) provide digital learning services to a range of well known organisations across the world. Our services include e-learning development, learning experience design, graphic design, video, animation, consultancy and training. We pride ourselves on providing an exceptional service and our success has been built on strong foundations of repeat and referred business.

Staff wellbeing and development are at our heart and we recently won a Wellbeing award from the Federation of Small Businesses. We also consider ourselves a social business, taking part in community initiatives and working with local schools on various projects.

Who Are We Looking For?

For this role, we are open to applicants across all experience levels. We don’t mind if you have never done anything like this before or have no experience of digital learning, as long as you have the right attitude and some relevant or transferrable skills. Whether you have years of project management behind you already, are just starting out, or if you are a teacher looking to transition away from the classroom, we want to hear from you. Full training and a development plan will be given and the role is flexible so we are open to part-time and full-time applicants.

We employ on an attitude-first basis, which means we don’t do egos or negativity. You will also need to demonstrate an enthusiastic and positive attitude. You will be as hard-working, trustworthy and pro-active as the rest of the team, with a willingness to help others and learn new skills. Simply put, we want to work with nice people who contribute to an enjoyable working environment.

It is essential that you are extremely personable and have:

- confidence in talking to people at all levels
- a passion for delivering an outstanding service
- a positive, respectful, supportive and caring attitude
- exceptional organisational skills with the ability to juggle multiple tasks and projects
- problem-solving skills
- a desire to learn and improve, with a track record of personal development
- an excellent grasp of the English language and superb written skills
- experience of the MS Office suite (i.e. Word, Excel, Powerpoint, Outlook, Teams, OneDrive etc).

Although the areas above form the essential criteria of the role, we value flexibility, so please let us know if you have experience in any of the following areas as they may also be useful:

- Teaching and learning
- Digital media production and creative design
- Finance and administration
- HR and people management
- Business development, marketing and sales
- Customer or client services
- Any additional languages or other subject matter expertise

What Will You Be Doing?

You will be responsible for the successfully delivery of multiple digital learning projects. You will be working on 6-10 projects at any one time, each one with a different team, unique budget, timeline and requirements. A list of general accountabilities are as follows:

- Acting as the main point of contact for the team, client and any suppliers, ensuring all communications are disseminated as required through the correct channels
- Using our project management tool (Clickup) to monitor and manage tasks, resources and schedules
- Updating the team and reporting on project progress
- Writing project briefs and establishing requirements and schedules
- Arranging and facilitating project meetings
- Ensuring projects progress in line with the brief, schedule and budget
- Identifying and raising any risks, issues or change requests to the Delivery Lead
- Identifying and logging lessons learned
- Support the creation and enhancement of delivery and project-based processes
- Ensuring all files are stored correctly and sent to the client

What Can We Offer You?

- The opportunity be part of an exciting and growing digital learning agency team with an award for wellbeing and a social focus
- The opportunity to work on a variety of projects with well-known global organisations
- Flexible and hybrid working
- Personal development plan
- Performance-based bonus scheme
- 24 days holiday (plus 2 additional days for your birthday and a personal volunteer day)
- A range of other benefits including performance related bonus scheme, annual pay review, private health and income protection insurance

To Apply

Please submit a CV along with a COVERING LETTER (don’t just regurgitate your CV, tell us about who you are, explain what appeals about the company/role and experince aside, why you would be a good colleague. Please also include your salary expectations and availability). Without a covering letter, you may be automatically rejected.

We will respond to every applicant, so if you haven’t heard back within 3 working days of applying, please check we have received your application. If you are shortlisted, you will be invited to undertake a short assignment and an interview.

Provisional Dates: (subject to change):

Closing: 1st July 2022

Assignments: 4th – 8th July

Interviews: 11th – 15th July

We would be happy to answer any questions you may have - feel free to message us if you would like more information on the company or role, or to arrange a short call.