Delivery and Finance Assistant

Job content

Company Description

Snook is a design agency that delivers positive social impact. We’re passionate and talented people with expertise in service design, interaction design, content design, user research, development, strategy and more.

We’ve designed user-centred services for government agencies including: Home Office, Department for Education (DfE), NHS Digital and NHSX.

We’ve also designed digital products and solutions for organisations including Lloyds, Cancer Research UK and Comic Relief.

• Location: London, Glasgow or Hartlepool - London and Glasgow based staff are expected to regularly use our studios.
• Contract: Permanent
• Salary: Glasgow: £22,400 - £28,000 London: £28,000 - £35,000pa
• Deadline: 12pm, 29th July 2022

Job Description

What We’re Looking For

The Delivery and Finance assistant supports the running of the wider Snook business, guided by the Account Manager and Delivery Manager. Overall, staff and team experience is key, ensuring the end-to-end experience of being a member of the team is inclusive and people can deliver high quality work.

Behind the scenes, this means; administration and improvement of evolving internal processes and communicating with the Snook team in an informative and engaging way.

Whilst this role is required primarily to provide support with our finance and delivery processes, as a part of the operations team, you will be involved with wider operations team tasks as and when required.

We’re looking for an Delivery and Finance assistant who can:

• Support our rapid growth by maintaining an efficient and accurate finance function within our business.
• Work in partnership with our delivery and finance team
• Report accurate and timely statistical data to the senior leadership team.
• Document, improve and help to create new internal processes
• Be a confident communicator and connector. Communication is key at Snook to ensure the staff are in the know about developments, everyday activities and strategic objectives
  

Responsibilities

Administrative

Tasks Will Include

Your main duties will be assisting the operations team with daily finance and delivery administration tasks, full training will be given.

• Invoice management: monthly billing, weekly invoice approvals and query and dispute handling
• Timesheet approvals and reconcilliations
• Budget tracking and reporting
• Assigning resource to projects
• Enginnering and nurturing internal stakeholder engagment
• Maintainance of and data entry using internal project management systems
• Purchase Order management
• CRM support for New Business and Delivery teams
• First point of contact for general finance tasks, including expenses, small payment management, subscription management and supplier set up
• Maintaining accuracy and integrity of information in reports
  

Documentation and data

This Includes

Documenting working processes is important, especially as our company scales. Your role should always document, improve and help to create new internal processes.

• Documenting key processes so others can repeat them
• Creating new process when needed, and being able to articulate in plain English for all to understand
• Being an advocate for our Playbook (collection of guides) and ensuring process and key file information is available
• Ensuring one source of truth is kept of information across our servers and drives
• Managing our Google Drive, ensuring it is kept clean and organised, removing draft files where safe to do so

Qualifications

Your Skills And Experience

We’d like to hear from you if you have any of these skills or experiences:

• Strong ability to multitask and prioritise across a diverse range of workstreams
• Comfortable working in a fast-paced environment
• A strong background in finance and administration
• Confident with technology and engaging at length with people remotely and sensitively
• Experience creating and maintaining spreadsheets
• Keen attention to detail
• Strong communication skills, written and verbal
• Able to hit the ground running
  

Additional Information

• 25.5 days holiday per year, 4 public holidays, plus up to 6 days of Christmas closure.
• A supportive maternity package
• Flexible working hours through discussion to support family friendly working and other commitments you may have
• A bike to work scheme
• A vibrant and supportive online and studio culture
• Access to Snook social clubs, and opportunity to run your own
• Membership to Headspace, the meditation app
• Annual team away-day and quarterly show and tells where we come together as a company, taking time out to learn, reflect, and eat snacks
• Weekly learning sessions plus an annual training budget
• Snook group pension plan
• We support you with a Snook buddy when you join to get you started
  

How To Apply

• Go to our listing and select ‘I’m interested’
• Upload your CV
• Add your cover letter - tell us why you think you’d be a good fit for the role and why you want to work for Snook
  

We’re recruiting continuously so please do apply as soon as possible. This vacancy will close as soon as the positions are filled.

Any questions?

If you have any questions please get in touch with us at curious@wearesnook.com

Remote interviews

All stages of the interview process will be held remotely. We can offer interview times that suit you including outside of work hours. If you have children, caring during or any other circumstances we’re happy to find an interview time that works for you.

Clearance

All offers are subject to satisfactory security vetting and reference checks. As standard, all roles undertake a Baseline Personnel Security Standard (BPSS) check. As a provider of services to the UK Government, where necessary we adhere to HMG’s personnel security and vetting policy requiring that minimum personnel security controls are checked as specified in the Baseline Personnel Security Standard (BPSS). Some roles may require national security vetting clearance at the Security Check (SC) level and Non-Police Personnel Vetting (NPPV) Level 3. Where applicable local (non-UK) security checks and vetting schemes will be used to provide sufficient personnel security controls.

Equity, Diversity and Inclusion

We strive for diversity in our team. If we’re going to design services for the public we need to ensure our team is inclusive. Snook encourages applications from all backgrounds, abilities or impairments, communities and industries. We’re committed to having a team that is made up of diverse skills, experiences and abilities.