Operations Change Lead

Jobinhalt

• Coordinating and driving of ’Operational Changes’ that include process improvements, new product launches, promotions and live problem management
• Planning and execution of small projects and other departmental initiative, both local and global
• Collaboration with internal and external partners
• Provides frequent status updates on initiatives to relevant partners
• Compiles insights to be shared within Consumer Service and interested teams such as Quality, Product Groups and LEGO Retail
• Is an integral partner contributing in to the improvement in Consumer Service, collaborating closely and effectively with colleagues in Insights, Projects & Processes, Training, Editorial and Operations Play your part in our team succeeding This role can be based from our offices in either Slough or Berlin, we have recently introduced a hybrid working model called Best of Both, giving employees the flexibility to work 3-days in office 2-days per week from home (please note we do not offer any relocation or visa sponsorship support for this role) The Operations Change Lead is within the Consumer Services Continuous Improvement and Change team leading operational and other changes across our contact centers seamlessly. As part of a global team, they are responsible for leading the launch of new products, promotions, handling in-the-moment issues such as brand and reputation and leading other change management efforts. The key challenge for this role is leading stakeholders within Consumer Services as well as externally within the LEGO Group. We need to ensure that all partners have input and engagement at the appropriate time to ensure a successful execution. Do you have what it takes?
• 2-3 years recent experience working in a contact center environment
• 1-2 years shown success in two or more of the following areas as a recurring job responsibility: process improvement, detailed task/initiative planning, internal communications, stakeholder management, data analysis
• Intermediate level in MS Office applications including Word, Powerpoint, Excel
• Strong verbal and written communication
• Continuous Improvement mindset
• Shown ability to drive and role-model change
• Professional qualifications in the fields of continuous improvement, process management or project management an advantage but not required Join the global LEGO® team What’s in it for you? Here are some of what to expect: Family Care Leave
• We offer enhanced paid leave options for those important times. Insurances
• All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellness
• We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based Colleague Discount
• We know you’ll love to build so from day 1 you will qualify for our generous colleague discount. Bonus
• We do our best work to succeed together. When goals are reached, you’ll be rewarded through our global bonus scheme. Your workplace
• Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued, and they belong. The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. Build your career brick by brick at the LEGO Group. LI-TV1