ECommerce Product Manager

Jobinhalt

Here at DHL Express UK, we are an employer of choice, a recognised Top Employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 4000 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.

DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.

Certified International Specialists

From Operations to Sales, Customer Services and Corporate Functions our mission remains the same, to provide Excellence. Simply Delivered to achieve this our Certified International Specialist programme builds a common culture and provides the specialised knowledge our employees need to do their job competently and confidently.

Our Values

Our values and culture are DHL Express UK are an extremely important aspect of our business. We embody our culture in three core attributes;

• Head: Being Results Orientated & Leveraging Strengths
• Heart: Providing Purpose & Having and Creating Trust
• Guts: Being Positive about Challenge, Uncertainty and Change & Focussing on Clear Priorities

In addition to ‘Head, Heart and Guts’. We promote an open and honest feedback culture based on Results & Respect, whereby our employees respect one another, embrace diversity and inclusion and drive employee engagement, every day and everywhere whilst never compromising on integrity and compliance.

Do you want to be part of a company that connects millions of people worldwide? Do you have the drive to make a difference? Click Apply Now!

Tasks and Responsibilities

To manage successful implementation and execution of the Ecommerce products across the DHL Express business. The programmes consist of multiple projects that affect systems, productivity, processes and customer service. The strategic purpose of the role is to work with all functions to understand Ecommerce and to ensure that DHL Express in the UK is operationally and comercially ready to deal with the future of Ecommerce. The Manager will translate regional (European) aspects into UK initiatives, and drive justification for executing or ceasing projects. The role ensure coordination between projects, having an overview of all projects relating to Ecommerce strategy, and applies PRINCE2 methodology to all aspects. Without this role, projects would not have the correct direction, prioritisation and strategy applied to them. The role is multi-dimensional and will capture Customer needs, market trends and innovative solutions to drive Ecommerce products.

Take overall responsibility for the product portfolio and to drive product revenue performance and product quality by devising, implementing, communicating and monitoring product development, management and marketing plans, product improvement projects and sales Channels support initiatives.

• To ensure that the DHL product portfolio meets and continues to meet or exceed market and customer requirements.
• To conduct market analysis of your product portfolio, including market share, growth rates, segmentation, NPD (new product development ) opportunities, competitor situation and understanding of customer needs, to feed into the annual M&S planning process.
• To champion the customer experience of your products, highlighting successes and working across the business to rectify deficiencies and drive improvement or change.
• To manage the overall product development programme and specific product development projects within the overall programme
• To implement new or updated products, features, services, policies, guidelines or alternative channels in conjunction with the relevant functions e.g. Operations, IT, Billing, Customer Services, Sales, Marketing etc.
• To manage the roll-out of the new product portfolio.
• To support UK, European and Global product development initiatives as appropriate.
• To ensure that your product portfolio meets or exceeds revenue and performance targets
• To implement timely sales & marketing campaigns with the rest of the Marketing team that support product revenue targets, with planned measurement tools to evaluate the return on investment and the effectiveness of the campaign
• To work with the Sales Channels and Sales Support teams (e.g. training) on issues or areas that need extra focus or support to drive the product’s revenue performance.
• To produce the annual forecast for existing and new product portfolio revenues
• To produce a regular update of the product’s anticipated year end (and year end + 1) position in terms of revenue versus budget.

Safety and Security

• Adhere to country laws/regulations and company procedures/ standards in regard to Safety and Security
• Adhere to customs / import / export procedures as applicable
• Ensure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay
• There may be a requirement to undertake a Counter Terrorism Check (CTC) in relation to certain duties and procedures.

Our Promise to You - Benefits

• Competitive salary
• Eligibility to participate in performance related bonus schemes
• Generous holiday entitlement increasing with years completed service
• Company pension scheme with excellent contribution rates
• Life Assurance
• Enhanced maternity pay
• Generous company sick pay
• A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cash dental plans and more
• Discounted Health Assessments
• Access to professional employee assistance, wellbeing programme and qualified mental health first aiders
• Excellent training and development opportunities with a strong focus on internal promotion