DDF Case Advisor – Adult Social Care

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What’s Involved With This Role

Temporary DDF Case Advisor – Adult Social Care

Reference no: Derbyshire 5222164

Pay rate: £10.94 per hour PAYE

Basic DBS required for this role

Office based training for 2 months after which there may be opportunities to occasionally work from home

To deliver the work of the Derbyshire Discretionary Fund efficiently and effectively, making independent decisions on applications within the Council’s policies and procedures, and interacting with applicants and professionals with discretion and empathy.

Key Responsibilities

Undertake thorough and consistent assessments of applications to the Derbyshire Discretionary Fund (DDF) in line with departmental policies and guidance.

Carry out investigations into applications, liaising with applicants.

Carry out the administration process of successful applications to ensure prompt and accurate awards/payments are made. In this respect the accurate and timely maintenance of payments systems will be required.

Ensure that applicants’ records are maintained in an effective manner.

Provide advice and information regarding DDF processes to applicants, their representatives and to Council staff, to assist with the delivery of an effective service.

Assist in the briefing/training of staff in other teams/departments about the scope and work of the DDF.

Liaise with professionals and colleagues from external agencies to gather information, convey decisions, and build wider understanding of the work of the DDF.

Have an awareness of national welfare benefits legislation and procedures.

Maintain an up to date knowledge of the local “wider provision” that might be appropriately available to applicants.

Qualifications

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

A levels, or level 3 qualification in a relevant area.

Experience

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.

Broad administration or finance experience.

Experience of liaising with external agencies and dealing with members of the public / customers with sensitivity and tact.

Experience of decision making in a complex but well-structured framework.

Knowledge & Skills

Excellent numeracy skills.

Time management/work prioritisation skills to enable deadlines to be achieved.

Effective team working skills.

Ability to plan and organise own work to produce a high level of output to quality standards.

Effective communication and interpersonal skills (both written and verbal).

Ability to interact with people with empathy and demonstrating ‘customer care’.

Ability to work on own initiative, resolving day to day problems independently, and to work effectively as part of a team.

Accurate with attention to detail skills.

Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).

NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.

Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.

Your availability to work either immediately, or at short notice.

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Please refer to the Role Requirements section above - your CV must address the requirements listed.

Other preferable/desirable details to include on your CV, if applicable:

Any local authority/public sector experience

Any Relevant Qualifications Held Or Being Studied For.

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Job Ref: Derbyshire 5222164

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.