Data Experience Coordinator

☞ Schneider Electric

View: 106

Update day: 09-05-2024

Location: Dunfermline Scotland

Category: IT - Software

Industry: Appliances Electrical Electronics Manufacturing

Position: Entry level

Job type: Full-time

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Job content

Sustainability Business at Schneider Electric is the largest and fastest growing energy and sustainability business in the world providing the leading software and services proposition in the global marketplace. It’s part of a globally recognised sustainability front runner with a clear purpose and mission – Life is On.We have an exciting new opportunity in our Data Experience Team to join them as a Data Experience Coordinator.This team offers solutions to our customers on the key challenges they are facing with respect to managing and optimizing their energy and utility data. The Data Experience Team has been developed to deliver a more digital and comprehensive data service to our customers.Your responsibilities:
  • Coordination of delivery of data activities with a view to maximize success and efficiency of the client’s overall data operations services
  • Customer Service interface between the Global Data Operations team and the Client
  • Frequent liaison with internal and external stakeholders throughout both the implementation and the ongoing delivery of the various data service deliveries, including receiving and responding to enquiries in a professional and timely manner
  • Partner with our Client Management team on customer data issues and support to resolution
  • Preparing and providing accurate service delivery updates to all stakeholders through a variety of mechanisms, including regular presentations or telephone updates
  • Conduct ongoing process and service reviews to promote delivery optimization
About you:
  • Due to the client facing nature of the role this would be suitable for someone with a Customer Service background, preferably from the Energy or Utilities sector.
  • Strong analytical and problem-solving skills
  • Have a passion for process improvement
  • Strong desire to research problems and issues with ability to follow-through to resolution
  • Ability to effectively multi-task and manage priorities
  • Proficient computer experience in Microsoft Office Products (Outlook, Word, Excel & Power Point)
  • Excellent communication skills in English – verbal and written; fluency in other languages is an advantage; a confident telephone manner is a core requirement
  • Understanding the Energy industry terminology and standards is preferred
Our offer
  • You’ll be part of a company that works on both sides of sustainability – recognised globally for the efforts to reduce it’s on environmental impact, lead its supply chain, and help other organisations drive their own impact agendas.
  • You will be part of an organisation that thrives not only on creating strategic vision but really driving the solution for the client across a multitude of decarbonisation levers – leveraging both internal resource and working with a large network of trusted partners.
  • You will be joining an entrepreneurial company with a positive corporate culture and strong team culture.
  • We offer a competitive salary and bonus opportunities with excellent benefits.
  • In this position you will be able to work from home.
  • You may develop different interests in the future? With Schneider Electric, you have all the development opportunities an international group can provide.
Let us learn about you! Apply today.At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it’s an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company’s future.We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.aWhy us?Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.€25.7bn global revenue137 000+ employees in 100+ countries45% of revenue from IoT5% of revenue devoted for R&DYou must submit an online application to be considered for any position with us. This position will be posted until filledIt is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
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Deadline: 23-06-2024

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