Customer Technology Support Specialist

☞ FedEx Express EU

View: 107

Update day: 11-06-2024

Location: Atherstone West Midlands

Category: Consulting / Customer Service

Industry: Transportation Logistics

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Job content

Every day at FedEx, over 450,000 team members, over 180,000 vehicles, and over 650 aircraft serve millions of people in 220+ countries and territories around the globe.
Our work is more than the delivery of packages; we connect both our customers and our team members to solutions and possibilities.

Join us in this effort, and discover how we equip and empower our people to deliver exceptional experiences and outstanding service.

Job description:
As a FedEx Customer Technology Support Specialist you will provide an outstanding customer experience.
Through understanding and evaluating requirements you will identify where value can be added through technology, and deploy the FedEx Customer Technology Solution that is matched to needs.

Key responsibilities:
  • Develop and maintain your expertise of the FedEx portfolio of Customer Technology capabilities and of contemporary and widely used Customer Technology products and solutions.
  • Understand our customers technical, process and business requirements and match the correct solution to implement from our existing portfolio, or identify needs for customisation.
  • Coordinate with FedEx Sales teams to provide a seamless and outstanding customer experience.
  • Perform installation and connectivity testing of all aspects of the solution with our customer, to ensure this works in their specific environment.
  • Resolve issues that arise with Customer Technology solutions appropriately and expediently.
  • Participate in initiatives that are focused upon continuous improvement and design and development of innovative Customer Technology solutions.

The ideal candidate will have:
  • Experience with Customer Technology and ability to resolve complex technical problems.
  • Knowledge of EDI, plus VAN interconnectivity, messaging layouts and of data mapping.
  • Good understanding of different networks e.g LAN, WAN.
  • Excellent communications skills
  • Strong presentation skills
  • Project management experience
  • Advanced PC skills including Word, PowerPoint and Excel

What we offer:
  • FedEx offers employees a competitive benefits and reward package including a wide array of formal training and on the job learning opportunities.
  • FedEx is one of the most admired companies and trusted brands year after year
  • In joining FedEx, every team member commits to our Purple Promise — to make every FedEx experience outstanding—for the customer and for our fellow team members.
  • Being a part of FedEx means you are a part of a global network of solutions that only continues to strengthen its capability to deliver what our customers need anytime, anywhere.


FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all


Our Company

FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.


Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.


Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

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Deadline: 26-07-2024

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