Customer Support Specialist

About Jones Healthcare Group

Jones Healthcare Group is a world-class provider of advanced packaging and medication dispensing solutions. With over 100 years serving health and wellness markets, the privately held company is moving through an aggressive growth strategy with plans to invest $20 million into the business over the next two years.

“Over a century ago, Jones provided apothecary packaging to help pharmacists safely dispense medication to patients,” says Ron Harris, President & CEO at Jones. “One thing has never wavered since our beginning: we have always been focused on wellness. It’s in our DNA.”

Through its four business units—Cartons & Labels, Packaging Services, Canadian Pharmacy and Medication Adherence —and its three European subsidiaries Venalink UK, Venalink Spain, and MEDI-Clear, the company brings a unique expertise across health sectors to its customers. And, with a continued vision to advance healthcare with progressive packaging platforms, Jones puts consumer well-being first while responding to evolving market needs.

For more information, please visit www.joneshealthcaregroup.com.

Summary of position

Reporting to the Sales & Commercial Manager, the Customer Support Specialist is responsible for supporting the day-to-day operations of the MEDI-Clear office, including order fulfilment and logistics coordination, customer account management, and maintenance of supplies.

If you lovebuilding and maintaining relationships with internal and external stakeholders, then this position will be of interest to you.

If you get excitedabout providing service and solutions that exceed customer expectations, then this position is a perfect fit for you.

If you are a naturalmulti-tasker with strong organizational skills, with the ability to adapt to changes in a fast-paced environment, then you’ll want to consider this opportunity.

Please note:This is a 1-year contract (May 2022 – April 2023).

Here are some of the different activities you’ll be asked to do:

• Processing customer orders in an accurate and timely manner, monitoring the progress of orders and advising of any delays as necessary.
• Management of order logistics, including transport booking.
• Collaborating with the Operations team to ensure production schedules align with customer demands.
• Providing strong, effective customer service, escalating to the Sales & Commercial Manager when required.
• Monitoring customer payment status and following up when required.
• Uploading invoices and data to company computer systems, including Sage 200.
• Overseeing the month end reconciliation of customer accounts.
• Ordering production and office supplies, ensuring the best possible value and quality.
• Providing status updates and reporting to the management team and external accountant/stakeholders when required.

If you’ve got:

• Minimum 3 years in a customer service environment.
• Computer literacy with Microsoft Office products, especially Excel.
• Good working knowledge of Sage accounting products.
• Confident in dealing with external and internal stakeholders.
• Good at prioritising a varied workload.

We’d like to hear from you!

Please submit your resume and let us know why you are interested.

While we thank all candidates for their interest, only those selected for an interview will be contacted.

As part of our commitment to accessibility for all persons with disabilities, Jones Healthcare Group will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact the Jones Human Resources department at 1.800.265.9093 about your needs, and we will consult with you to ensure suitable accommodation is provided.

For all feedback on equity and accommodation needs, please also contact the Human Resources department.