Customer Support Specialist

Job content

About Us

Join a disruptive and exciting audio technology company based right on the South Coast - just 10 minutes walk from the beach and station! We’re a dynamic and progressive team that design and manufacture everything from earphones and earplugs to loudspeakers and cutting-edge audio technology. We have sold over 1.3 million pairs of in-ear devices, ship to 200 countries and are a small team of 18 on the South Coast of England.

We’ve gone from strength to strength since we started life in 2010 amassing a social media following of over two million and drawing continuous praise from some stellar names along the way – Stephen Fry, Neil Gaiman, Caitlin Moran, Isy Suttie, Julian Lennon, Phill Jupitus and Liam from The Prodigy to name a few – but we don’t like to name drop ; )

Since the launch of our Calmer and Calmer Kids range, we’re also changing lives for the better in the neurodiverse community creating a diverse fan base.

If you want to be part of a friendly team whose products are adopted and loved around the world - and if you enjoy cake on your birthday and the odd weekday quiz, then you sound like you’d fit right in!

Long Live Ears.

Job Overview

The Customer Support Specialist role is the first point of contact for our customers. The Customer Support Specialist interacts directly with potential, new and existing customers/clients either by telephone, email or social media.

It is important that a high-quality service is provided while increasing Flare Audio’s revenues through increased sales. The job is challenging involving high demand situations and problem solving using a range of options at your disposal.

You will work as part of the Customer Service team and be fully knowledgeable about our products.

There may be occasions when you are required to work outside of your normal hours.

Responsibilities and Duties

The main responsibilities include:

· Handling customer queries by telephone, email, or social media

· Delivering excellent service to all customers

· Advising on all Flare Audio products and services

· Updating customer accounts & General Data entry

· Processing customer correspondence and returns as appropriate

Skills

· Computer literate and competent with MS Office

· Polite phone manner

· Excellent verbal and written communication

· Flexibility in an ever-changing environment

· Works well as part of a small team

· Ability to work well individually and be self-motivated

· Can prioritise tasks

· Good understanding of Social Media platforms

· Initiative and problem-solving skills

Experience

· Previous Customer Service experience of at least 6 months – Essential

· General Knowledge of Tech and Audio products - Essential

· Experience or an understanding of working with social media – Preferred

· Experience working with CRM software – Preferred

· Interest in Audio – Preferred

Equality & Diversity

Flare Audio requires employees to act with respect at all times with regard to rights of colleagues or others in accordance with relevant legislation and organisational requirements. Flare Audio also requires employees to behave in a manner which recognises diversity as an asset and does not discriminate in respect of race, gender, disability, age, sexual orientation or religion and belief.

Job Types: Full-time, Permanent

Salary: £21,900.00 per year

Benefits:

• Casual dress
• Company pension
• Employee discount
• Free parking
• On-site parking
• Private medical insurance
• Store discount

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• LANCING: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Work Location: One location

Application deadline: 02/02/2023