Customer Support Officer

Job content

Department: Regeneration
Location: Doncaster
Contract: Permanent
Salary: Competitive

J Tomlinson is an established, privately-owned company with a substantial heritage and wealth of experience in delivering integrated building solutions tailored to public and private sector clients. Due to our continued success and on-going commitment to providing a world-class service to our customers, we are looking to recruit a Customer Support Manager.
Our extensive portfolio of services includes the provision of Care, Commercial Refurbishment, Repairs and Maintenance, Engineering Services, Regeneration Programmes, Energy Efficiency and Renewables, and Facilities Management. We offer a totally integrated building solution.

Job Description

Objectives / Purpose of Role

To provide a professional and efficient contract support function including administrative and customer contact, both to the Client’s representatives and to the Company’s staff.

Specific Responsibilities

• Liaise with client officers where necessary, ensuring high level of effective communication.

• Liaise with site staff in all capacities, ensuring a high level of effective communication.

• Administer property access where no RLO function is available.

• Liaise with organisations providing on site survey functions for access and information distribution.

• Maintain activity logs (WIP/DASH) to assist in ‘work in progress’ calculations.

• Maintain the IFS system so that it is kept up-to-date at all times, including information of no access, omissions and additions to the planned works list.

• Placement of plant requisitions as per Plant procedure.

• Placement of material orders via requisition produced by the CSO, site staff or the Procurement Manager.

• Maintenance of inputting and collation of completed works record sheets as requested.

• Provide support for other team members and managers.

• Supply information for the reporting process to line managers.

• Clean down company reports as part of the team.

• Manage your workload to achieve targets in order to achieve contract continuity.

• Read, Understand and Comply with the Health and Safety Policy and Procedures.

• Work with a high degree of integrity and confidentiality.

• Carry out any other ad-hoc duties as deemed reasonable.

Thread Level

Operational

• Stakeholder Relations –You are aware of who your stakeholders are both internal and external to the business, you’re professional, flexible and collaborative in your approach and able to build and maintain strong and positive working relationships
• Targets and Deadlines –You are aware of your own and your team’s KPIs, their importance and how to meet them, managing your time effectively, communicating honest expectations to your stakeholders and approaching any obstacles in a structured way
• Company Compliance –You know and understand the Company policies, procedures, compliances for both Health and Safety and HR and adhere to them at all times in your day to day work. You know when to escalate and report any non-conformances or concerns
• Business and Commercial Focus – You understand how your work contributes to the Company business strategy, aware of commercial costs and benefits when making financial decisions and identify improvements or efficiencies to your stakeholders in how you operate

Self-Management

• Owning the Role –You know what is expected of you and take accountability for your actions, you display the Values and Behaviours and adhere to the One Team Wheel in all aspects of work. You take responsibility for your own physical and mental wellbeing and strive to be the best you can be in the role
• Self-Development – You take responsibility for your own knowledge and development, know your strengths and areas for growth, follow best practice within the role and industry, continually ask how you could do things better

Applicant Requirements

• Apprenticeship or NVQ2 in Customer Service/Business Admin (D)

• Over 2 years’ experience in a customer service role or similar (D)

• Experience of Housing and/or Repairs and Maintenance (D)

• Strong telephone skills (E)

What We Offer
In return we offer a competitive salary depending on experience and qualifications. We also offer attractive benefits that include pension and life assurance.
How to Apply
To apply for this role please ensure that you fit the eligibility criteria above. Send your cv and a covering letter using the form below. We look forward to hearing from you.
Due to a high volume of applications we receive we regret that we cannot respond to each one and may only contact you if your application is successful.
J Tomlinson is proud to be recognised as a Disability Confident Committed employer. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Job Type: Permanent