Customer Support Consultant

Job content

Do you want to join a team that provides outstanding leadership, strategic direction and support to some of the best nursery providers in this country and worldwide?
Connect Childcare have been providing Nursery Management Software since 2004; please see our career page for why you should come and work for us: https://www.connectchildcare.com/careers/

The Role

C onnect Childcare are looking for a Customer Support Consultant to join our busy Customer Support team on the 10am to 6pm shift pattern. We are looking for a consultant with excellent interpersonal skills who is keen to establish themselves within a team that prides themselves on having a culture that every business aspires to.

Key Attributes / Requirements For Role

5 GCSE’s with Minimum GCSE English and Maths of ’C’ or above ICT Level 2 or above Previous experience of Customer Support essential Great communication skills Strong people skills Positive ’Can-do’ Attitude Excellent Team Worker Proactive problem solver Good organizational skills and time management skills

Specific Duties / Responsibilities

Carry out the support of our software to designated customers Provide professional responses to queries from a selection of assigned customers Deal with queries/tickets promptly and offer a solution within a specified time frame Escalate issues for technical support as required Taking responsibility for ensuring that our customers understand the potential of the Connect service, including the promotion of additional products and services Ensure any outstanding work to be undertaken by colleagues is clearly defined, with agreed deadlines Work to a set of objectives as set by your line manager

General Duties

Comply with statutory and Company policies and procedures Work collaboratively with all members of the Connect team Maintain records of all customer contact using our online ticketing system Communicate customer requests to the wider Connect team using defined methods of reporting Manage and respond to customer communication in a courteous and professional manner and within specified timescales

What We’re Offering

24 annual holidays plus statutory days (increases with service), day off for your birthday, day off for your Connect anniversary, free parking; free drinks and fruit, Cycle to Work scheme, flu vouchers, Bupa health cash plan & EAP. Two organised events per year, lunch provided once a month and free onsite Gym.
We’re Connect Childcare, an award-winning and sector-leading software company with a flexible working culture, based in Nelson but remote-friendly.
Please note: our Company is currently operating fully remotely but once the COVID-19 pandemic eases this role will involve some working from our Head Office in Nelson, Lancashire, and so candidates need to be within an acceptable commutable distance.
Recruiter’s head’s up: no agencies or unsolicited CV’s for this role please.
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