Customer Support Advisor

☞ Brook Street

View: 109

Update day: 07-05-2024

Location: Fleetwood North West

Category: Consulting / Customer Service IT - Software

Industry: Staffing Recruiting Financial Services Hospital & Health Care

Position: Associate

Job type: Full-time

Loading ...

Job content

Job title: Customer contact advisor

Location: Fleetwood - working from home initially

Rate: £8.91 rising to £9.21 (After 12 weeks)

Working hours: 37 per week (Mon - Fri - 1 in 4 Saturdays) shifts between 08:00 - 18:00

Start date: 28 July 2021

End date: 30th September 2021

Please note this may be subject to extension

Main Duties

Responsible for answering external and internal customer enquiries using a variety of media methods promptly within agreed performance, quality and other service level agreements. Provides a flexible service to all NHSBSA customers with emphasis on customer satisfaction

Providing help and guidance to customers, tailoring conversations to the customers’ needs. Ensuring that the customer is at the heart of everything that you do.

Take an active part in monthly coaching sessions and team meetings with managers and other team members, working collaboratively to identify improvement areas and recommending their own actions for development.

Working on relevant computer system applications, accurately inputting, updating and amending customer information according to set procedures to ensure that the customers’ enquiries are handled appropriately and resolved fully.

Workforce Management System, or dependant on business need work a fixed working pattern or rotation to include Saturday working.

#AOLOWP
Loading ...
Loading ...

Deadline: 21-06-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...