Customer Support Advisor

Customer Support Advisor

Location: Paisley (working from home until office re-opens)

Hours: 35 hours per week

Contract: Permanent

Salary: £17703 per annum

Do you have a passion for customer service, and enjoy solving problems?

Why does this role matter?

Reporting to the Support Desk Manager, the purpose of this post is to provide first line telephone and e-mail support to end users of the Society’s applications as well as to external customers

• Provide first class customer service to all enquires, internal or external
• Troubleshoot problems to find a solution and help the user
• Build strong relationships with other British Red Cross teams
• Learn and be able to advise on a number of business software applications that users may be having problems with.

Say hello to the team...

Our customer support team in Paisley are vital to allowing all areas of the British Red Cross to function efficiently. We take telephone calls from either internal users who are having problems with specific applications, and external customers that are looking to speak to specific teams or find out about an area of the organisation.

What we’re looking for...

• Some customer service experience – be that face to face in retail, or phone support. You will have a knack for being polite and helpful on the phone.
• Problem solver – someone that can quickly pick up the business areas and different processes in order to help navigate the customer in right direction
• Orgainisation– keep the enquiries organised whilst keeping the customer up to date with the situation.
• knowledge/ capabilities to handle invoice/ finance queries from staff, volunteers and external customers/ suppliers.

The closing date for applications is 23.59 on 1stof July 2021, with interviews anticipated to be held on Tuesday 14thof July.

Candidates are advised - If we receive a very large volume of applications, we reserve the right to close advertising early. Therefore, it would be advisable to submit your application for this vacancy as early as possible.

What you get in return

We offer a wide range of staff benefits, including:

36 days holiday (inclusive of bank holidays) - pro rata for fixed-term roles

Option to buy an extra 5 days annual leave

Up to 6% contributory pension

Flexible working policy

Discounts from a range of online and high street retailers

Click here for further details on our staff benefits

A little bit more about us...

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we’re there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate, and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated, and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation’s Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

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Connecting human kindness with human crisis