Customer Success Manager - Emerging Accounts, EMEA

☞ Delphix

View: 107

Update day: 01-06-2024

Location: London

Category: Consulting / Customer Service IT - Software

Industry: Information Technology Services Computer Software Internet

Position: Associate

Job type: Full-time

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Job content

About Delphix

Delphix is the industry leading data company for DevOps.

Data is critical for testing application releases, modernization, cloud adoption, and AI/ML programs. Delphix provides an automated DevOps data platform. Delphix masks data for privacy compliance, secures data from ransomware, and delivers efficient, virtualized data for CI/CD and digital transformation.

Delphix provides essential data APIs for DevOps, including data provisioning, refresh, rewind, integration, and version control. Delphix supports all apps from mainframe to cloud native across the multi-cloud, including SaaS, private and public clouds. For more information, visit www.delphix.com or follow us on LinkedIn , Twitter , and Facebook .

The Role

You are customer-focused, naturally possess a high level of empathy, and pay close attention to the needs of customers, helping them define and measure the value of the implemented solution. You have a high standard for excellence and feel a great sense of satisfaction when customers succeed. You can converse effectively with technical customers, internal teams, business process owners, procurement, and executives. You are able to establish yourself as a trusted advisor.

Responsibilities
  • Orchestrate overall relationship with assigned clients, which will involve: Driving adoption, ensuring retention, and defining value, leveraging digital campaigns to engage more customers
  • Lead business discussions to reinforce value realized from the Delphix solution and identify expansion opportunities
  • Act as the Delphix liaison for Delphix technical inquiries, issues, or escalations. This will include working with Support, Product Management, and others as needed
  • Ensure client referenceability to support the Sales organization in prospect closing processes
  • Measure and monitor the customer’s achievement of critical and key performance indicators, reporting both internally to Delphix and externally to customer sponsors and executives
  • Know the market and maintain a good knowledge of all key competitors
  • Be responsible for renewal, health and risk forecasting and reporting on your client portfolio
  • Ability to manage high volume of accounts with additional digital support (email campaigns, webinars, events)
Knowledge, Skills And Abilities
  • Bachelor’s Degree in Business, Computer Science, Information Systems, related major, or comparable education and work experience
  • 3+ years of experience as a customer success manager, consultant, pre-sales, account manager, technical account manager or equivalent
  • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
  • Experience working in a development, testing or data management environment
  • Understanding of DevOps, Test Data Management, Agile, CI/CD
  • Must work within a team environment with sales, field services and delivery teams
We are strongest when we bring together a diverse set of perspectives and experiences, and strive to empower each voice to be heard and respected. Delphix is committed to hiring and supporting all teams regardless of gender identity and expression, sexual orientation, disabilities, neurodiversity, physical appearance, body size, ethnicity, nationality, race, age, religion, veteran status, or similar personal characteristics. Our focus on inclusion and diversity benefits our employees and positions Delphix to succeed as a global company.
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Deadline: 16-07-2024

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