Customer Success Manager, EMEA

Job content

Leica Microsystems has helped shape the future of microscopy for over 170 years by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.

Leica Microsystems is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Customer Success Manager

The Customer Success Manager engages our customer to drive adoption of the Leica Microsystems image analysis software portfolio. This is a critical function with a clear focus: to successfully onboard, accompany new customers to deliver a positive customer and user experience and turn them into advocates as well as manage renewals.

Your Responsibilities

• Contribute to translating Leica’s global strategy into actions at EMEA regional level.
• Communicate progress on execution, using Visual and Daily Management reporting.
• Report Customers’ feedback and provide recommendations to help improve our products and their overall experience.
• Directly contribute to meeting quarterly and annual sales targets.
• Creating and maintaining a digital content library for customer self-learning with the support of our Application, Product Expert and Marketing teams.
• Defining standard training packages for basic and advanced customer.
• Act as a first point of contact for customers for their questions about Leica Microsystems’ software.
• Drive retention by understanding customer business needs such as image analysis requirements and by helping them succeed.
• Work with our Market Development, Application, Product Expert and Marketing teams to create and grow a strong user community
• Nurture relationships with key science centers, scientists and influencers in academia and in industry.
• Manage renewals and drive expansion.
• Engage actively and collaborate closely with Account Managers as account owners to identify expansion opportunities from the existing user community.
• Promote positive customer experience and customer success a the strategic base for SaaS business model.
• Drive team Engagement and foster an inclusive culture.
  

OUR EXPECTATIONS

• Proven successful experience in customer facing role such as Customer Success Management, Pre-Sales or Account Management in a SaaS or software sales environment.
• Experience using microscopy and/or image analysis software.
• Hands-on experience with advanced microscopy systems (e.g. confocal, multi-photon, spinning disk, light sheet / SPIM, electron microscopy (EM), 3D X-Ray or CT / MRI imaging).
• Successful experience in building partnerships with Key Customers to turn them into advocates
• Consistent track record in customer support roles.
• Expertise in bio image analysis.
• Experience with CRM systems such as Salesforce.
  

Education

• BA / BS or MS degree in biology or chemistry, or a related scientific field.
• Fluent in English and in another European language.
  

Travel

• Travel (required estimated 15-20% of time)
  

What We Offer

• Attractive Benefits Package (Pension, Healthcare and many more benefits)
• Competitive Salary
• Continuous training, support and focus on your personal development
  

GET MORE INSIGHT

Learn more about what we do and who we are by watching our company video “We Are Leica”: https://www.youtube.com/watch?v=1zHmalqMXN4

Are you interested to discover new opportunities in an innovative, team-oriented environment? Do apply online with your complete documents (cover letter, CV, certificates). We are looking forward to your application!

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

If you’ve ever wondered what’s within you, there’s no better time to find out.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.