Customer Specialist Advisor

Job content

Slater and Gordon are a leading consumer law firm, and our mission is to give people easier access to world class legal services. We are a legal services business powered by technology and led by people that support customers in every step of their case.
We are currently recruiting for a talented Customer Specialist Advisor to join our first class, Customer department, in Liverpool. This is an exciting opportunity for someone who is passionate about the work they do, the service they provide and getting the best results for their clients.
The Existing customer support team is to provide great customer service when managing client enquiries via in/outbound calls and webchat. First point of contact resolution is key to ensure our clients’ needs are met Right First Time
Client service is at the heart of Slater and Gordon and we take pride in the impressive headlines we generate, demonstrating our range of work and the relentless pursuit of justice by our Solicitors.
At Slater and Gordon Lawyers (UK) we are inclusive. We celebrate multiple approaches and points of view. We believe diversity drives innovation. So, we’re building a culture where difference is valued. Our culture motivates our employees to give their full selves to the job and invest in the company’s future. Our people see value in their work and are eager to do well in their roles. Our values ensure that all our employees are working towards the same goals.
If you have got the talent, ambition and focus and are looking for a stimulating and rewarding career we would love to hear from you.
Responsibilities to include:
Manage Inbound calls within specified SLA’s & Abandon rate not to exceed 5%
Manage within Average Call Handling Time Target
Manage Client Webchats
Where Fee Earner input is required manage via escalation or client booking process
Review, amend and update Tikit system accurately throughout the client interaction
Collate necessary Client information and update Tikit system accurately during proactive campaigns
About You:
Excellent attention to detail
Ability to accurately record data information
Organisational management
Computer literate
Letter writing skills
Flexible approach
Adaptable to changing environments
Company Values:
Our values provide the framework for how we engage with our colleagues, customers, and stakeholders. These behaviours and values must be demonstrated in the role and across the business.
We do what we say we will
We own it, we sort it
We don’t wait, we create
We respect and encourage each other
We make time to live
What we offer in return:
We offer a flexible agile working environment, alongside a competitive salary and benefits package including 25 days holiday allowance plus the option to purchase an extra 5 days, pension scheme, health cash plan, life assurance and income protection insurance. The opportunity to develop a rewarding and successful career with an award- winning law firm.
Please Note - Vacancies may close prior to the expiry date displayed, subject to volume of applications received.

Job Types: Full-time, Permanent