Customer Services Operations Co-Ordinator

☞ EV Cargo

View: 103

Update day: 11-06-2024

Location: Northampton East Midlands

Category: Transport / Logistics / Warehouse

Industry: Transportation Logistics

Job type: Full-time, Permanent

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Job content

What is the opportunity?

EV Cargo Logistics Daventry is looking to recruit a Customer Service Operations Co-Ordinator on a permanent contract, working 37.5 hours per week on the ‘5 out of 7’ shift pattern, with the flexibility to fit the needs of the operation where required.

As Customer Services Operations Co-Ordinator, The successful candidate will proactively provide a delivery solution for any live issues experienced and ensure the details of the incidents are reported to our various Operational sites and Customers, within a timely manner.

We would like to hear from you if...

You are able to provide a high level of customer service at all times

You have excellent communication skills

You can demonstrate the ability to develop strong relationships, encourage teamwork and deliver customer service

Have good numerical and analytical skills paying strong attention to details

You are PC literate with experience in Excel, Word, PowerPoint

You have an ability to work under pressure and are flexible in approach

Key Responsibilities

Proactively manage the Customer interface in a professional and effective manner

Tracking deliveries within the relevant Transport systems

Ensure all live queries are dealt with effectively

Proactively reporting ‘late arrivals’ to Suppliers and Retailers, where necessary

Liaise with Retailers to obtain confirmation of receipt, where necessary

Log and investigate delivery queries and provide satisfactory conclusion

Process returned stock effectively and efficiently

Ensuring a high level of Customer Service is provided at all times

Promote strong working relationships with Supplier and Manufacturer to aid the resolution of customer queries

Why EV Cargo Logistics?

You’ll get a competitive salary, generous holiday entitlement, access to a discount scheme, company pension scheme, long service awards, and service-related holidays.

We welcome applications from everyone as we are actively building diverse teams. Our working environment is an inclusive one and a place where everyone can thrive and develop their potential.
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Deadline: 26-07-2024

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