Customer Services Officer (Career Grade)

☞ Waverley Borough Council

View: 104

Update day: 11-06-2024

Location: Godalming South East

Category: Consulting / Customer Service

Industry:

Job type: Full-time, Temporary

Salary: £21,298 - £26,391 a year

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Job content

Are you looking for a role with variety and the opportunity to deliver a high standard of service to our customers across the Borough?
Would you like to be part of an experienced and enthusiastic team?
This is a career grade post with an initial salary range of £21,298 to £23,313 (Grade 10) and potential to progress to Grade 9 (salary range £24,369 to £26,391).
We are looking for an enthusiastic Customer Services Officer with excellent communication skills who will take ownership of the customer journey, responding promptly and effectively to customer enquiries.
You will be the first point of contact for external and internal customers, responding by phone, email and in person to enquiries relating to a wide range of Council services, resolving or escalating these as necessary and updating customer records accordingly.
This is an excellent platform for you to progress your professional career in Customer Services.
To be eligible for the salary increase/career grade progression, you must meet your Performance Agreement Targets as part of our Career Development Plan and comply with the Council’s code of conduct.
We are recruiting 1 full time post, 37 hours per week. However, all applications will be considered. The vacancy is for a fixed term six-month contract.
For an informal discussion about the post, please contact Helen Bower, Customer Services Centre Manager, on 01483 523220 or by email: Helen.Bower@waverley.gov.uk
We do not accept CVs without a completed application form. Strictly no agencies please.
Closing date for applications: 9:00am on Friday 2 July 2021
Interviews to be held during week commencing Monday 12th July2021
Please note we do not accept applications after the time given on the advert.

Job Types: Full-time, Temporary

Salary: £21,298.00-£26,391.00 per year

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Deadline: 26-07-2024

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