Customer Services Manager

☞ LUSH Cosmetics

View: 102

Update day: 01-06-2024

Location: Poole South West

Category: Consulting / Customer Service

Industry:

Job type: Permanent

Loading ...

Job content

This will be a challenging and demanding, hands on role, for which you will possess previous relevant Customer Service experience. No day is ever the same and your tasks will change regularly depending on the requirements of the business, with the main aim to always ensure your customers are happy, well informed and respected.


Key responsibilities

Customer & Business Focus:

  • Takes accountability for ensuring the successful achievement of business objective whilst delivering 5* service
  • Addresses setbacks, ensures solutions to challenges, and remains positive, striving to always ‘make it happen’
  • Relationship building in this role is the key to success, you will be friendly, sociable, approachable and continuously networking to develop relationships across all areas of the business

Leading & Motivating:

  • Displays enthusiasm and pride about the Company; ensures that everyone understands their value and impact
  • Motivates their team to be the best they can be by providing support and encouragement, e.g., through regular meaningful conversations, recognition of work well done
  • Forward plans their own and their team’s goals and ensures all team members understand how their role supports the business

Competence and Knowledge:

  • Applies an understanding of the issues impacting the business and throughout its own area and knows where value can be added.
  • Provides a broad range of expertise and proficiency using whatever tools are necessary
  • Produce reports and statistics on a daily, weekly and monthly basis, when required or requested
  • Coordinate with all areas of the business to help facilitate seamless product launches

Making Effective Decisions:

  • Pushes decision making to the right level within their areas of responsibility
  • Is prepared to make and defend unpopular decisions, as well as decisions made by others
  • Reporting into the Manufacturing Board as and when required

Desired Skills

  • Excellent communicator
  • Positive flexible approach
  • Strong people and management skills
  • Excellent organisational and time management skills
  • Being able to adapt and improvise is essential as the business is ever evolving.
  • Solution focused

Diversity matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

As we pride ourselves on internal development, priority will be given to candidates who have an in-depth knowledge of Lush, coupled with the relevant experience, skills and approaches.

If you feel this is the role for you please upload your CV and cover letter

Loading ...
Loading ...

Deadline: 16-07-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...