Customer Services Coordinator

☞ Fox’s Biscuits

View: 101

Update day: 07-05-2024

Location: Batley Yorkshire and the Humber

Category: Consulting / Customer Service Merchandising / Purchasing / Supply Chain Production / Operation

Industry: Food Beverage Manufacturing

Position: Entry level

Job type: Full-time

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Job content

12 Months Fixed Term Contract

Whether you’re a “Nibbler, Dunker or a Full Packet Muncher” – We’re all about being the best biscuit bakery in Britain!​

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An exciting opportunity for a Customer Services Coordinator has become available in our Customer Services team based at our Batley office. You will be first point of contact for our retail customers regarding orders, claims, returns and ensuring they receive quality customer service throughout. ​

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To be successful in this role you will have worked in a similar Customer Services position, have gained excellent administration and communications skill, along with the ability to remain calm under pressure, while be highly organisation.​

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This is where you come in…​

The Customer Services Coordinator will provide a professional and dedicated first point of contact for our retail customers. They will ensure that optimum customer service levels are provided by means of liaising with both internal & external contacts.​

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They will ensure that order entry is accurate and timely and to advise customers on all relevant aspect of their account or about our supply chain activity. Along with monitoring actual orders against forecasted volumes & report deviations to the business. They will also be responsible for the preparation and reporting of customer service level data internally and to our customers. ​

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The Customer Services Coordinator will also process distribution and haulage claims, that are received in a prompt manner to maximise cash within the business. They will liaise with internal departments to ensure stock availability and prompt movement of stock to avoid delays cost to customer and the business alike.​

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They will also provide ADHOC support to surrounding departments such as logistics and they will also generate export invoices for our export shipments .​

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This is an opportunity like no other and we’re looking to forward to seeing what you can really do…​

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About you​

  • Previous experience in a similar Customer Services and Administration role​
  • Well-presented individual competent in both verbal and written communication.​
  • Good organisational skills and able to hit deadlines​
  • Ideally general business & supply chain knowledge, probably gained from having a sales/admin background.​
  • Experience of Microsoft Word, Excel & PowerPoint​
  • Ideally you will have previous experience with the use of a SAP ERP System or ​

equivalent in an ordering & stock environment, however this is not essential​

  • Ability to liaise at all levels and remain calm under pressure
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Deadline: 21-06-2024

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