Customer Services and Administration Assistant

☞ Stewart Travel Ltd

View: 110

Update day: 03-06-2024

Location: Glasgow Scotland

Category: Restaurant / Hotel / Tourism

Industry:

Job type: Full-time, Permanent

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Job content

GolfKings,our specialist Golf Tour Operator, is pleased to present a unique job opportunity that has arisen within our team in Ayr or Glasgow as a Customer Services and Administration Assistant.


The key features and requirements within the role are detailed below:


  • Liaising with clients, colleagues and suppliers concerning the administrative and customer service aspects of new and existing golf holiday bookings.
  • Managing Customer Services email inbox
  • Chase clients for API information then input with relevant airline/reservations system
  • Provide DMC handlers with client’s flight details
  • Send balance reminders/chase outstanding balances through reservation system
  • Process balance payments made by telephone/bank transfer and send clients documentation
  • Deal with Schedule Changes from airlines, update reservation and contact clients accordingly
  • Contacting clients prior to departure to offer a concierge service such as car parking, insurance
  • Deal with supplier payment queries as flagged up from HO, contacting suppliers to get invoices which match the system
  • Chasing Overdue elements on reservations system & updating the files accordingly
  • QC’ing bookings in line with the booking procedure 48 hours after bookings being made
  • Send clients documentation to them in a timely manner with all relevant attachments pertinent to their destination
  • Contact clients upon their return from holiday to reply to feedback we have received to enhance the services we offer
  • Acknowledge any complaints providing clients with a timeframe of response
  • Send brochure requests


Further Details:

  • Possess excellent written and verbal communication skills
  • Must have strong communication skills, be enthusiastic, driven, pro-active and adaptable to a variety of roles within the Operations team.
  • Be enthusiastic, driven, pro-active and adaptable to a variety of roles
  • Hours are Monday-Friday 9am-5.30pm with the occasional requirement to work Saturday’s during peak seasons
  • Salary is DOE
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Deadline: 18-07-2024

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