Customer Services Adviser

Job content

Location:Spennymoor

Salary:£21,439 - £23,809

Contract Type:1 x Fixed-Term until 31/03/23

Plus, additional Casual opportunities with flexible work patterns

Hours:Full-Time (37 per week) for Fixed-Term contract

Closing Date:31 August 2022

Do you have the customer gene? We have a fixed-term opportunity and some casual opportunities available to join our committed and talented customer services team. We are building our team to deliver brilliant customer experience at first point of contact.

About Us

We are an award-winning not for profit housing association that currently owns nearly 8,600 homes across County Durham. We offer more than just a home, as we are determined to help improve the lives of our customers and our communities. As well as working hard to make sure our homes are high quality, efficient and adaptable, we also support people to gain employment, qualifications, financial confidence and stability. Looking ahead, Plan A encapsulates our ideas and a path to success, setting out 25 ambitious challenges.

To achieve this our new build and acquisition programme, tenancy support service, regeneration work and home improvement programme will all be focused on improving lives through sustainable homes and places.

Plan A sets out a realistic path to success. It’s flexible. It can cope with the things we do not yet know. Importantly it’s cohesive, ensuring we are working together with our teams, partners, tenants and residents to maximise the impact we can make.

About The Role

We are growing the team to continue to deliver seamless, reliable, accessible and convenient customer services.

Our Customer Services Advisers are much more than just call handlers. These are exciting opportunities to deliver an exceptional service to customers, whilst playing a key role in helping us to deliver and achieve our business ambitions to improve lives through sustainable homes and places.

Your customer expertise and insight will be invaluable to customer journey mapping and digital transformation, and you will have the opportunity to contribute to exciting change projects that make a real difference to the customer.

We are looking for a flexible, resilient, and experienced team player who offers a great customer-focused experience in a fast-paced environment through multi-channels; from call handling through to live chat, email and social media.

We offer a competitive salary and benefits package.

About You

As a confident and enthusiastic communicator, you will be experienced in achieving first contact resolution using your organisational knowledge to resolve a variety of queries. You will be a passionate and vocal advocate for delivery of a brilliant customer experience and have the confidence and drive to work collaboratively with others across Livin to identify the best course of action to achieve customer satisfaction and deliver our Plan A.

Ideally you will hold a Level 3 qualification in a relevant subject you will be able to demonstrate your commitment to professional development and learning.

Benefits

To see the fantastic benefits available to our employees, please visit here