Customer Services Administrator

☞ Intervino / DPS Digital (Lincs) Ltd

View: 109

Update day: 25-05-2024

Location: Sleaford East Midlands

Category: Transport / Logistics / Warehouse Part-time

Industry:

Job type: Part-time

Salary: £11.00 - £11.50 an hour

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Job content

About the role

An opportunity has arisen for a Customer Services Administrator to join our team in Sleaford. As a Customer Services Administrator you will play a vital role as a frontline member of the Customer Service team, providing our clients with premium Customer Service. Core functions will include :

  • Dealing with customer queries for a range of brands
  • Liaising with the warehouse and shipping companies to manage shipments
  • Troubleshooting basic technical issues
  • Assist all customers in a professional and efficient manner
  • Monitoring, updating and tracking queries using our database
  • Basic reporting such as sales figures, returns data and stock levels
  • Process and track customer orders, ensuring accuracy and timely delivery.
  • Process and manage returns and refunds
  • Collaborate with other teams such as the warehouse and logistics, to ensure seamless order fulfillment and resolution of any order-related issues.
  • Address and resolve customer complaints or concerns, escalating issues to the relevant departments when necessary.
  • Stay up-to-date with product knowledge, promotions, and policies to provide accurate and up-to-date information to customers.
  • Contribute to improving customer service processes and procedures, suggesting innovative ideas to enhance the overall customer experience.
  • Ensure team targets and quality targets are achieved.
  • Support the fulfilment production operatives with PR and adhoc orders
  • Providing sales administration support to account managers
  • Managing stock control including placing new orders with manufacturers
  • Any other ad hoc duties

Key Skills:

We are looking for a candidate with:

  • A confident telephone manner
  • Strong communication skills with the ability to convey information clearly and effectively
  • Excellent problem-solving skills and the ability to handle customer complaints or difficult situations with empathy and professionalism
  • Detail-oriented and organised, capable of managing multiple tasks simultaneously
  • A positive and flexible attitude
  • A keen willingness to learn and improve your skill base
  • Proficient in Microsoft Word and Microsoft Excel
  • Proven experience in a customer service role, preferably in an e-commerce environment

The role is part time, working approximately 20 hours per week. Hours can be flexible over Monday to Friday. Additional hours will be required at peak periods.

Salary: £11.00-£11.50 per hour

Benefits:

  • Company pension
  • On-site parking

Schedule:

  • Monday to Friday

Experience:

  • Customer Services: 1 year (preferred)

Work Location: In person

Application deadline: 04/08/2023

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Deadline: 09-07-2024

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