Customer Services Administrator

Job content

Business Overview

ABS is a world-leading bovine genetics company, part of FTSE 250 biotech group Genus plc. We supply high-quality breeding animals with desirable characteristics to farmers, enabling them to produce better quality meat and milk more efficiently and sustainably. We do this by analysing animals’ DNA and looking for markers that we know are linked to desirable characteristics for farmers, such as feed efficiency, disease resistance, and growth rate. We then select animals with the strongest genetic profile from our proprietary and partner herds and breed them to produce even better offspring, for distribution to our customers.

Genus ABS has developed and launched a proprietary technology that enables us to process semen for desirable traits, such as female sex for the dairy market (to produce dairy cows), and leading in vitro breeding technologies. In our R&D programmes we are investigating novel gene editing technologies to create significant value for farmers and food value chains

Role Overview

An exciting opportunity has arisen for a GB Customer Services Administrator to work within our Stapeley Head office in Nantwich, Cheshire.

Essential Duties and Responsibilities

• Assisting and supporting GB Field Sales and Support Staff on Microsoft based Dynamics 365 Customer Engagement and Finance and Operations systems.
• Liaising closely with GB Credit Control / Supply Chain Team & warehouses.
• Taking Ownership, Handling, recording and investigating customer enquiries and complaints through to end by calling/writing to customer with resolution, enquiring with appropriate personnel as necessary through cases.
• Being responsible for your own sales territory area and completing monthly tasks to deadline. Liaising closely with the sales staff/managers & directors within that territory team in order to complete them.

The role is predominantly inbound phone-based, and you will spend approximately three-quarters of your time each day taking enquiries from Genus Sales Staff and mainly Genus customers.

Requirements

The ideal candidate will:

• Be computer literate, with excellent keyboard skills. A working knowledge of ERP system Microsoft D365 would be advantageous.
• Previous experience working within a customer service/administration environment is desirable.
• Possess good listening skills and very good telephone manner (essential). To provide Customer Service Excellence to all our customers/staff.
• Have a keen eye for detail and an organised, methodical approach to their work.
• Ability to keep abreast of latest information about Genus products and services
• Proven ability to prioritise workload & be a great team player

What we can offer you

For a self-motivated candidate with the attitude and approach to succeed, we offer a competitive salary and benefits package, together with the opportunities that come with working for a global organisation

Equal Employment Opportunities

Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.