Customer Service Supervisor

☞ Roman Pound Plus Ltd

View: 104

Update day: 29-05-2024

Location: London

Category: Consulting / Customer Service Sales Merchandising / Purchasing / Supply Chain

Industry:

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Job content

Job description:

We are looking for someone who will be responsible for every aspect of the day-to-day supervision of retail, including sales, staff, and stock and resources management.

  • A friendly, positive, hardworking approach to work.
  • Excellent leadership skills with the ability to motivate people in a busy and challenging environment
  • To be a ‘people person’ who finds it easy to get on with everyone and is able to build strong working relationships with the people you work with.
  • To be trustworthy and reliable as you will be an important part of a small team. Your team and customers will depend upon you to do your job to the best of your ability at all times.
  • Experience as a manager or assistant manager.

Skills:

Proficiency in Microsoft Office; Good Communication Skills, Both Verbal and Written; Exceptional Organisation Skills; Professional Telephone Manner; Appropriate Mathematical Skills; Ability to Perform Under Pressure; Excellent Customer Care Skills; Ability to Maintain Strict Confidentiality; Ability to Prioritise Effectively; Keen Attention to Detail; Ability to Work Well Under Pressure; Excellent Time Management Skills; Excellent and Accurate Data Entry Skills; Positive Attitude; Reliable and Dependable

  • Motivate and inspire your team to run an efficient shop and provide a great service to our customers.
  • Be responsible for the recruitment, induction and ongoing development of your team, through coaching, mentoring and providing feedback, developing a pipeline of talent for our business.
  • Be fully accountable for the shop and responsible for ensuring that customers are looked after, deliveries are worked quickly and shop routines are completed to maintain a safe, clean and tidy shop.
  • Take responsibility for controlling key shop costs .
  • Meet standards in relation to customer service, cash handling, health & safety, stock management.

Qualification:

GCSEs/S grades, A levels/H grades

GCSE or equivalent qualification.

B1 English language qualified.

Experience:

Prior management Experience Preferred;

Job Type: Full-time

Salary: £27,500.00-£28,500.00 per year

Benefits:

  • Employee discount
  • Sick pay
  • Store discount
  • UK visa sponsorship

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Experience:

  • Retail sales: 1 year (required)
  • Customer Service: 1 year (required)

Ability to Commute:

  • London (required)

Ability to Relocate:

  • London: Relocate before starting work (required)

Work Location: In person

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Deadline: 13-07-2024

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