Customer Service Specialist

☞ AlignTech

View: 106

Update day: 11-06-2024

Location: Solihull West Midlands

Category: IT - Hardware / Networking IT - Software Information Technology Consulting / Customer Service

Industry: Manufacturing

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More about the role

Join a team that is transforming smiles, changing lives.

At Align Technology, we believe a great smile can truly transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

About this opportunity
Your mission is to provide dental professionals the best service possible
In this role you are mainly responsible for responding to dental professionals’ inquiries, complaints and requests about the Invisalign system. A system that is dedicated to improve the journey to a healthy, beautiful smile.

In this role, you will…
  • As Customer Success Representative you help the Invisalign Doctors with all the process situations they can come up with. From handling their Invisalign inquiries to questions about their website.
  • In addition, you support our sales team and proactively call customers to educate and guide on our systems.
  • Also you solicit for feedback, inform our customers on promotions/ events and any issues that might arise. With your experience in a customer based environment, you make sure the customer is satisfied.
  • You will do this by responding and interacting in a timely, patient, tactful and professional manner.
  • This also means a great opportunity for you to participate in activities designed to improve customer satisfaction and business performance.
In this role, you’ll need…

We seek a Customer Success Representative with:
  • Good experience in a customer based or related environment
  • Excellent written and verbal communication skills in English (spoken, written, reading).
  • The willingness to rotate shifts, if needed.
  • Experience in a Windows environment where you worked with computer applications such as work processing, spreadsheet and database programs. Experience with Salesforce.com and/or SAP would be considered as a significant plus.
The ideal candidate possesses strong interpersonal, listening and persuasive communication skills to give the best advice to our customers. You naturally strive for the best performance and you have the willingness to learn. Additionally you are a good team player, dynamic, optimistic, accurate, result oriented, hard-working and creative.

Sound like a good fit?

Great! Click the Apply button to let us know you are interested.
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About Align

Align Technology is a publicly traded medical device company that is changing lives through better smiles. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.

Align Technology is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We also respect your privacy. Please review our Applicant Privacy Policies for additional information.
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Deadline: 26-07-2024

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