Customer Service Specialist

☞ Stryker

View: 102

Update day: 11-05-2024

Location: Newbury South East

Category: Quality Assurance / Quality Control Production / Operation Consulting / Customer Service

Industry: Appliances Electrical Electronics Manufacturing Medical Equipment Manufacturing Industrial Machinery Manufacturing

Position: Associate

Job type: Full-time

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Job content

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

Why join Stryker?

Do you want to work for one of the world’s leading medical device organisations? Our aim is to make a difference to patients’ lives every day, delivering innovative products and technology to make healthcare better. We are committed to advancing healthcare. We have never been afraid to push forward and navigate the best paths for our clients and patients.

As a Customer Service Specialist, you will be an experienced member of the team, with prior experience of the different aspects of the Order-To-Cash (OTC) process. You would be expected to help with complex queries and work across different stakeholders and functions to resolve issues.

Responsibilities

  • Processing orders and credits
  • Arranging returns and collections and handling proof of delivery and pricing requests
  • Handling incoming e-mails and calls
  • Proactively communicating with internal & external customers
  • Investigating and resolving invoice disputes
  • Logging and follow up of issue resolution and related communication back to the customer
  • Take responsibility for executing tasks and supporting colleagues across several complex areas / processes and queries
  • Work with your colleagues to effectively organize and prioritize the tasks within your specific areas
  • Working collaboratively with other functions and divisions on cross-functional or customer specific topics

Who We Want

  • Highly customer focused
  • Strong collaborator which sets high performance standards
  • Strong internal drive and motivation to make a difference
  • Positive, optimistic mindset and can-do attitude
  • Initiator that can identify and initiates actions to improve process outputs on Service, Cost & Quality
  • Acts with integrity
  • Ability to make autonomous decisions on operational and tactical levels
  • Willingness to develop lean approach
  • Ability to identify and suggest innovative ideas for improvement
  • Being able to stay in act and to remain calm under pressure, whilst communicating effectively to customers and other stakeholders
  • Understands what is needed to accomplish establish appropriate goals, priorities and objectives
  • Demonstrate clear evidence of objective measurement of their achievements

What You Need

  • Customer Service experience with excellent understanding of Customer Service process flows
  • Expertise in invoice management
  • Excellent understanding of good documentation practices and documentation retention
  • Advanced knowledge of MS Excel, MS Outlook, MS Word, Internet
  • Good ERP system knowledge
  • Proven ability to solve problems and queries

What do we offer in return?

  • Ability to discover your strengths, follow your passion and own your own career
  • In-house product training program
  • Quality products that improve the lives of customers and patients
  • A winning team driven to achieve our mission and deliver remarkable results
  • Co-workers committed to achieving more and winning the right way

Our benefits include bonuses, healthcare, family and parenting leaves, wellness programs, onsite gyms and restaurants, discount purchase programs, and service and performance awards – not to mention various social and recreational activities.

Who Is Stryker

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world. For more information, please visit our website at www.stryker.com.

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

More information is available at stryker.com

R508767
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Deadline: 25-06-2024

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