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Customer Service Representatives
View: 101
Update day: 18-05-2024
Location: Ivybridge South West
Category: Other
Industry: IT Services IT Consulting
Position: Mid-Senior level
Job type: Full-time
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Job content
Are you passionate about providing customer service? Exciting opportunity to help out your fellow Australians!We are hiring Customer Service Roles to support our client, the Department of Home Affairs, in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of Australians.As a Customer Service Representative, you will be providing essential services to people across Australia and the world.About The RoleAs a Customer Service Representative supporting the Department of Home Affairs team, you will be providing support services to customers in relation to visa, citizenship, trade and customs related matters.Every customer interaction is unique and you will impart your passion for problem solving and superior customer service and use empathy to deliver optimum outcomes and service for the customer.With access to knowledge content, extensive training and leadership support, you will work in a fast paced, but rewarding role where each call enables you to help a client become more self-sufficient.Operating HoursThis is a Full-Time opportunity, we require full availability across our operating hours, Monday to Friday between 7:00am and 7:00pm, with shifts scheduled on a rotating roster.Skills & Experience- High attention to detail
- Excellent customer service skills
- Patience and empathy towards people in difficult situations
- A team player focus, working collaboratively to exceed expectations
- Clear communication skills to customers and stakeholders
- Punctual and reliable
- Able to effectively manage sensitive customer interactions
- Experience adhering to KPI’s
- Able to demonstrate your own sense of self-awareness as well as empathy for others
- Intermediate computer skills, ability to navigate multiple screens and a typing speed of 30WPM
- A willingness to complete an AGSVA Baseline clearance and a Home Affairs Employee Suitability Clearance (ESC).
- Due to clearance requirements Australian Citizenship is required
- Talent development programs designed to engage and empower you: we want to build on your strengths and experiences and provide a career pathway into our Service Desk. Continued opportunities for long term growth in IT in Australasia’s largest professional IT services company!
- Datacom offers its people the ability to make a real difference and develop their careers within a supportive environment.
- We offer options for you to interview virtually.
- Best in class rewards and recognition program including awards and corporate retail discounts on tap.
- Paid Parental Leave
- Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!
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Deadline: 02-07-2024
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