Customer Service Representative - Patient

☞ networx | Recruitment Software & Services

View: 102

Update day: 07-05-2024

Location: Sheffield Yorkshire and the Humber

Category: Consulting / Customer Service IT - Software

Industry: Civic & Social Organization Nonprofit Organization Management

Position: Associate

Job type: Full-time

Loading ...

Job content

If you have a passion for delivering first class customer service to patients, then this is the job for you!

Our Homecare Patient Representatives are responsible for providing an exceptional service to new and existing patients contacting our Customer Care Contact Centre. You’ll be joining an ambitious, hardworking and supportive Customer Care team who thrive from customer satisfaction.

Providing the best experience to each customer is essential as our products and services help to protect and improve the health of people, so we are looking for someone who has proven experience working in a customer focused role.

About Our Customer Care Team…

Our Emerald team provide a prescription home delivery service for patients with stoma and urinary needs.

Our Transcare and Avitum team provide a home delivery service for patients with dialysis or parenteral nutrition needs.

Opportunities available!

Emerald team, full time, permanent

Emerald team, full time, fixed term - 12 months

Transcare & Avitum team, full time, fixed term - 18 months

Working hours: Monday to Friday, 37.5 hours per week between 8:30am - 5:30pm.

Your Main Responsibilities Will Be

New patient coordination, including account set up and home installation

Daily telephone communication with patients regarding order status and queries

Creating, updating and maintaining patient information on relevant patient databases

Advising patients on the repeat ordering and call reminder process

Order processing and order expediting

Effectively coordinating timely dispatch of orders whilst working effectively with other teams in the business to ensure this is achieved

Proactive approach in generating continuous improvement ideas that deliver improvement in customer service

Manage queries from patients, referral centres, nurses, GP’s and home patient teams

End of service coordination which will include making arrangements for the return of equipment from the patients home

What You’ll Need To Succeed

Excellent customer service skills with experience with dealing with customers over the telephone and by email

Data entry experience with the ability to meet tight deadlines

Excellent communication skills with the ability to communicate with a mix of different stakeholders

Team player who is self motivated and able to work to their own initiative

Excellent problem solving skills

To find out more about working with us, search #weareteambb on LinkedIn, Instagram, Twitter and Facebook.
Loading ...
Loading ...

Deadline: 21-06-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...