Customer Service Representative

Job content

Do you have experience working in a fast-paced Customer Service role? Are you looking for a new challenge?

As a worldwide specialist in calibration and asset management services, our stated mission is to optimize the industrial performance of our different clients by enhancing their measurement processes. Starting in 1999, Trescal has grown massively covering a total of 26 countries worldwide… Would you like to be a part of our success?

We have an opportunity for a Customer Service Representative based at our branch in Yateley.

What will I be responsible for?

Other Duties Include

As our Customer Services Representative, you will be responsible for establishing and maintaining relationships on behalf of the company by taking complete responsibility for their allocated customer accounts. Working closely with the UK Sales Team to ensure that all of our customers are aware of the Trescal brand and the excellent service which we can provide.

Be the first line of contact for all customer queries and requests.

Effectively present and discuss the Trescal brand to existing and potential customers in a way that conveys an image of quality, integrity and understanding of customer needs.

Be an integral part of the internal team managing the workflow to meet customer deadlines.

Attend to customer questions, complaints and concerns immediately and facilitate a satisfactory resolution.

Produce and Review quotations and other documentation produced for accuracy before submitting to the customer.

Contact external suppliers to facilitate outsourcing, when required, in order to source the most time efficient and cost-effective solution.

Communicate effectively with internal departments such as the Laboratory, Logistics, UK Sales etc., to ensure that all customer objectives are met and all potential sales avenues are discussed.

Contacting old or lapsed customers to explore opportunity of regaining business.

Other duties as required, commensurate with the role.Our ideal candidate

Excellent Communication Skills Both Written And Oral Are Essential.

As our ideal Customer Service Representative, you will have previous experience in a customer service, office-based environment. You will also need the following skills and experience:

Excellent IT Skills And Knowledge Of Office Suite Preferred.

Proven ability to identify and meet customer’s needs and requirements.

Self-motivated and team orientated.

Ability to work with minimum supervision in a busy and demanding environment.

Ability to organise your time effectively and perform multi tasks efficiently and in line with specific timelines.

What can we offer you?

Joining our team as a Customer Services Representative, you will be offered a highly competitive salary, 25 days holiday, pension scheme, life assurance, Trescal Perk Hub, EAP and wellbeing hubs.

At Trescal, every employee is the entrepreneur of their job and their career. They participate in building the satisfaction and confidence of our clients, contribute to the entrepreneurial adventure of our companies and create our Group’s identity. We offer various development programmes which are ILM accredited.

If you have the skills and experience to excel as a Customer Services Representative, click apply today to register your interest