Customer Service Representative

☞ Thermo Fisher Scientific

View: 103

Update day: 14-05-2024

Location: Winsford North West

Category: Consulting / Customer Service Production / Operation Maintenance Science Labor Pharmaceutical / Chemical / Biotech

Industry:

Job type: Full-time

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Job content

Job Description

Based in our Winsford facility, we work in a small customer service team, building winning relationships with our customers and colleagues. We are the face and voice of the company, who makes the difference between an average and outstanding customer experience! Responsible for ensuring customers globally receive the best support possible through the processing of customer orders, ensuring on-time shipments, and being available to research and respond to all queries. Encouraged to make process improvements, you will be a problem solver and a standout colleague keen to deliver a high level of service at all times.

What you will do!

Provide spare parts and service quotations to distributors and end users covering industries such as Pharmaceutical, Petrochemical, Iron & Steel

Sales order coordination for customers within EMEA and globally

Process customer quotations and orders and enter them into SAP.

Review order backlog and assign prioritization

Liaise with production teams on site and our USA manufacturing facility to ensure on-time deliveries.

Work on own initiative on daily routine tasks as well as solving issues

Active engagement in Process Improvements

Help provide monthly metrics to Sales Management.

What are we looking for !

Possess self-motivation, enthusiasm, and a positive can-do demeanour

GCSE grades (A*-C/ 9-5) in Maths and English, A-Levels/ NVQ or equivalent.

Proficiency in Microsoft Outlook, Word and Excel.

SAP/ERP Experience preferred.

Good organizational skills and the ability to prioritize effectively

Customer Service experience in a manufacturing environment preferred

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

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Deadline: 28-06-2024

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