Customer Service Representative

Job content

Customer Service Advisor - £20,572.50 - £22,072.50

Induction and training start date 9th May 2023.

We have an exciting opportunity for you to join our team!

As a Customer Service Agent your role is to engage with customers over the telephone to provide financial solutions for those that find themselves in financial difficulty. With the use of your excellent communication and active listening skills you will provide outstanding customer service helping those who find themselves in difficult situations.

Full training is provided over a three week training program specifically designed to give you the tools to succeed in the role and to help you expand your career within Resolvecall.

Where are we based ?

In the heart of Paisley town centre.

What are the hours?

We believe in a health work life balance so we will provide you option to work either a 4-day or 5-day week! The opening hours of the business are Monday – Thursday 8am - 8pm, Friday 8am-6:30pm and 9am-2pm on a Saturday.

• Full time & Part time Permanent Contract.
• Four day working week with the addition of one Saturday in every three.

Or

• Five day working week rotational shift pattern available (working every second Saturday).

When you join our team you will have access to our competitive company benefits package, including:

• Company Pension
• Private Healthcare
• 28 Days Holiday
• Full Paid Training
• Platinum access to an employee discount platform
• Competitive bonus structure.

Who are Resolvecall?

Resolvecall has over 30 years multi sector experience in the UK credit sector across banking, financial, government, utilities and debt purchase sectors.

As an Invertors In People Gold employer our focus is on our people and help them develop and grow their career within the company.

Our Customer Service Agents deliver a superior service to each and every customer. We are looking for enthusiastic, self-motivated and customer focused people to join our collections team on a permanent basis. We want to speak with individuals who are looking for a career rather than just a job, and who strive to make a positive impact and achieve the best possible outcome with their customers.

What do I need to be successful in this role?

We will consider candidates from different backgrounds, but we are particularly interested in candidates who come from collections or contact centre roles. If you have experience within Financial Services, this is also desirable. Some skills and qualities that we deem essential are:

· Excellent active listening and conversational skills

· To be able show empathy and build rapport with our customers

· Knowledge of average households’ income and outgoings

· IT skills, ability to use standard Microsoft packages and typing

· Punctual, hardworking, and enthusiastic

· Questioning and negotiation skills

We pride ourselves in delivering a great training programme, where you will be given the tools to set yourself up for success.

So, do you want a career rather than just a job? Some of our most successful senior employees started their careers in our Contact Centre. If this sounds like you, apply today to join our team and start your Resolvecall journey.

Please note: We are an equal opportunities employer. As an FCA regulated company - we will conduct credit, anti-money laundering, criminal record and 5-year reference checks as part of our pre-employment screening process. Please note that your details will be held for 6 months to allow consideration for other roles

Job Types: Full-time, Part-time

Salary: £20,572.50-£22,072.50 per year

Benefits:

• Company pension
• Employee discount
• Flexitime
• Private dental insurance
• Private medical insurance
• Referral programme
• Wellness programme

Schedule:

• Flexitime

Supplemental pay types:

• Bonus scheme

Work Location: In person