Customer Service Representative

☞ Altra Industrial Motion Corp.

View: 104

Update day: 07-05-2024

Location: Bideford South West

Category: Mechanical / Technical

Industry:

Job type: Full-time

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Job content

Picture yourself at Thomson.

For more than 75 years, Thomson has been a leader in the mechanical motion technology industry, designing, manufacturing, and marketing products highlighted by globally trusted brand names and innovative technologies.

At the core of our success has always been smart, creative, and determined people, coming together from diverse backgrounds with tremendous experience and unique abilities. Today, this rings true more than ever for our 1,700+ employees at facilities across North America, Europe, and Asia.

We offer a diverse and collaborative work environment that provides opportunities for our associates to succeed at work, at home, and within our communities. The Thomson culture is characterized by ambitious goal setting, continuous improvement, and opportunities for team and individual achievement. We are committed to your career growth by coaching, developing, and building the confidence of those that aspire to a higher level of professional challenge.

We invite you to explore the opportunity of advancing your career with Thomson. For more information about us, visit

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The Customer Service Representative will perform a variety of duties, including preparing and providing quotations to customers, order verification, and order entry. This position will be an essential customer liaison, responsible for promoting and maintaining positive customer relations, responds to customer inquiries regarding order and repair status, as well as price and delivery inquiries. This is a perfect position for individuals that thrive on providing solid solutions to any issues that may arise.

Key Duties and Responsibilities

  • Provide quotations on standard products utilizing standard tools and procedures
  • Prepare formal quotations and pricing responses for standard and non-standard pricing
  • Act as a liaison between manufacturing and customer by effectively communicating day-to-day issues impacting customers
  • Receive incoming calls with the goal of immediate resolution or re-direct call to appropriate associate to support service standards of 95%+ accessibility and first call resolution
  • Review and validate customer requests for credits/debits
  • Promote and train distributors and customers in the use of our self-service tools
  • Promptly address customer issues or complaints with the assistance and or input of other internal associates

Expected Outcomes

  • Prompt responses to customer inquiries and pricing requests
  • High level of productivity according to standards
  • Information in systems is accurate and up to date
  • High level of perceived customer service and satisfaction
  • Team members actively helping each other to achieve team objectives
  • High level of conformance to standard work processes

Job Requirements:

Education and Experience Requirements

  • GCE with qualification from a 2-year college a plus
  • 2 years required experience
  • Prior use of Microsoft Office Products (Excel, Word, Power Point & Outlook)
  • Previous experience with an ERP system preferred
  • Superior interpersonal communication and telephone etiquette
  • Demonstrated ability to work independently and in a team environment
  • Strong organizational skills

Physical Demand and Work Environment

Physical Demands - while performing the duties of this job, the employee is regularly required to use hands; reach with hands and arms; and talk or hear. The employee is frequently required to stand, walk, and sit.

Work Environment – The noise level in the work environment is usually moderate

EEO Statement: The company in which you have expressed employment interest is a subsidiary or affiliate of Altra Industrial Motion Corp. The subsidiary or affiliate is referred to as an ""Altra Company."" Altra Industrial Motion Corp. and all Altra Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. The ""EEO is the Law"" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you have a disability and need assistance accessing or using this website to apply for a position, you can request assistance by sending an email to

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Job Snapshot

Employee Type

Full-Time

Location

Bideford, Devon, UK

Job Type

Customer Service

Experience

Not Specified

Date Posted

03/09/2023
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Deadline: 21-06-2024

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