Customer Service Representative

Job content

You will be looking after your own portfolio of properties acting as a key contact customer service contact for our tenants and landlords who require support throughout the duration of their tenancy. This could include:

Managing repairs and maintenance

Dealing with tenants and landlords daily

Daily safety reviews across your portfolio

We’re not just looking for good customer service; we are looking for individuals who can adapt to the varying needs of our tenants and landlords and go that extra mile!

About you:

If influence and negotiation are skills that come naturally to you, you will thrive when you are communicating with our customers, partners and suppliers. You will need to be able to build rapport with customers with ease; so confidence conversationally and in writing is vital. Similarly, you will have confidence in your decision making capabilities - we want you to have ownership of decisions that will improve our customers` journey.

You will be a team player and be able to work collaboratively with colleagues and partners to achieve individual, team and business targets, so if you’re determined and driven you will want to not just meet targets, but SMASH them!

What you get in return for a career with us:

23 days annual leave increasing with long service

Pension scheme

Full training provided with excellent career progression opportunities throughout the business, including industry recognised qualifications (ARLA)

Outstanding discounts across retail, entertainment, travel and health

We are committed to developing our colleagues and to providing the highest quality service to our customers. The government is currently introducing regulation to the property industry which will require that all estate agency and letting colleagues hold a qualification in their specialist area (sales or lettings). In order to develop our colleagues, provide a high quality service and work towards regulation, all colleagues who join us are required to hold the a Level 3 qualification in their specialist area (sales or lettings). If you don’t already have this qualification we will support you to achieve the required standards

Job Types: Full-time, Permanent

Salary: £20,500.00-£21,000.00 per year

Schedule:

• Monday to Friday

Work Location: One location