Customer Service Representative

☞ HB Commercial

View: 104

Update day: 04-06-2024

Location: Sunderland North East

Category: Other

Industry: Staffing Recruiting

Position: Mid-Senior level

Job type: Full-time

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Job content

50/50
  • HYBRID WORKINGNewly refurbished modern offices£22,890 pa and rising to £2390025 days annual leave
  • Rising with serviceFree lunches Monday to Friday from the onsite caféPrize Draw every month with prizes up to £3000
  • Once probation is passed.HB Commercial are delighted to be the recruitment partner with an employer of choice in Sunderland. As a Customer Service Advisor, you will be taking inbound calls from potential and existing customers who have queries or wish to make changes to their account. You will have good all round communication skills and be proficient using a computer, making sure the customer experience is as seamless as possible.What you will be doingListening to and understanding the individual needs of each customer.Developing a good relationship with all clients by providing a personal service and undertaking regular contact calls to meet client requirements.Communicating by phone and email to deal with a wide variety of queries.Recording accurately all events/details and actions relating to specific individuals on the database. Ensuring copies of all documents and letters which are sent out/issued are retained on the client file.Follow system and Procedural processes to always ensure compliance.To be successful in this role, you will need to be able to demonstrate some customer service experience, strong attention to detail and excellent communication skills, my client offers some of the best training and support in the industry, you will be given the opportunities to constantly self-develop, with a pathway into different departments with the business.When you are in the offices, my client offers a warm and friendly working environment with newly refurbished modern offices, comfortable break out areas and on site shower.Hours of work are between8am -10pm Monday to Friday, 8am-6pm on Saturday and 9am 5pm on Sunday. For more information on my client and the benefits they have on offer apply today or get in touch to fast track your application.-
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Deadline: 19-07-2024

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