Customer Service Representative- Greenock

☞ Global Cruises LLC

View: 103

Update day: 11-06-2024

Location: Greenock Scotland

Category: Restaurant / Hotel / Tourism

Industry:

Job type: Full-time, Temporary, Contract

Salary: £9 an hour

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Job content

We are looking for customer-oriented, experienced and motivated Customer Service Representatives to join our team! If you love helping people and are customer-centric, we want to meet you! As a Customer Service Representative, you will help the customers by being informative, helpful, patient, positive and cheerful.

The target is to ensure excellent service standards and maintain high customer satisfaction in our Shore Excursions for Cruise Guests.

Summary / Principal Tasks:

· Plan the operations and prepare the material for the tour.

· Promote the Tour and perform sales.

· Pick up the group from the port and lead them to the excursion.

· Transport and accompany tourists.

· Interact with customers in person.

· Follow company process accurately and efficiently.

· Control the tour timing for each location to be visited.

· Ensure a smooth day for all guests.

· Know the product in order to provide right indications when the operations occur.

· Perform training regarding the logistics and service of the operation.

· Provide continuous reports to the Operations leaders.

Give feedback to the Operations leaders regarding any irregularity in the service that can represent a complaint

Candidate Profile and Skills:

  • High school diploma, general education degree, or equivalent.
  • At least 1 year of professional experience in Customer Service or Sales, mainly in the tourism field.
  • Fluency in English is required.
  • Exceptional written and verbal communication skills.
  • Excellent listening, communication, and negotiation skills.
  • Interpersonal skills such as organization, proactivity, results orientation and self-motivation.
  • Good comprehension skills- ability to clearly understand and state the issues customers present. Effective at problem solving.
  • Good composition skills- ability to compose a grammatically correct, concise, and accurate written response.
  • Interest in technology.
  • Located at Greenock or Glasgow and have citizenship or legal open condition work permit.

Job Types: Full-time, Temporary, Contract

Pay: £9.00 per hour

Work remotely:

  • No
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Deadline: 26-07-2024

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