Customer Service Representative - Britannia Rescue

Britannia Rescue is one of the UK’s most trusted providers of breakdown cover. Our parent company, LV=, are committed to delivering outstanding customer service across all their insurance products, and Britannia Rescue is no exception. Our team in Huddersfield is driven by pride and passion – we always do the right thing when it comes to roadside assistance, because that’s what inspires loyalty and trust in our people and our products.

What you’ll be doing:

We’ll be getting everyone back together in our Huddersfield call centre as soon as we can, so you’ll need to be local to the West Yorkshire area. You’ll spend your time on the phone to our customers providing roadside assistance for breakdowns - you could be speaking to a vulnerable driver or a family whose car has broken down in the pouring rain, so you’ll need to calmly step up in their hour of need with compassion, empathy and a helping hand.

We’ll set you on the road to being a Britannia Rescue ambassador, empowered to resolve every call in the best way possible.

About you

What’s most important is that you have the right attitude, dedication and commitment to great customer service, as well as a calm and reassuring manner and outstanding written and verbal communications skills.

Details

We’re open for our customers 24/7; however your shifts will range between 7am and 11pm.

Our working hours reflect that:

• Your shifts will vary on a weekly basis to cover these hours. Typical shifts are 7am – 3:30pm, 9am-5:30om or 12:30pm – 9pm.
• You will be working 37.5 hours a week, on an 8 week rolling rota basis. Over the 8 weeks, you’ll normally be required to work 2 in every 4 weekends.

Why work for us?

We have ambitious plans that will bring opportunities for all of our people. In addition, we are changing gear, working with a new energy that will see us transform our company, industry and beyond.

We have a vision to become Britain’s Best loved, and a strange sense of purpose to help our customers look after what they love. We are passionate and proud about what we do. We will always do the right thing to inspire trust in our people and our customers.

Rewards and Benefits

We know that our people are central to our success. So it’s only right that we reward you with an attractive, competitive salary and benefits package, including:

• 24 days’ holiday – this increases after two years’ service
• An annual bonus and salary review scheme based on company and personal performance
• A competitive pension for which LV= will pay twice the amount you pay, up to 14%
• The option to buy and sell holiday
• Flexible working opportunities
• A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
• A generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance.
• Team social events throughout the year
• Employee wellbeing and engagement talks and workshops
• Discounted cinema tickets

Apply

For more information and to apply, please click on the apply button.

LV= General Insurance is an equal opportunities employer who value a diverse and inclusive working environment. We do not discriminate and we recognise and embrace that people work in different ways. We value alternative viewpoints, celebrate individuality and foster a culture where everyone feels respected for their individual contribution and is able to bring their true self to work.