Customer Service Representative - Back Office

☞ Diligenta - a subsidiary of Tata Consultancy Services

View: 105

Update day: 29-04-2024

Location: Stirling Scotland

Category: Other

Industry: Financial Services

Position: Mid-Senior level

Job type: Full-time

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Job content

Customer Service Representative - Back Office - Stirling

At Diligenta, providing an excellent customer experience is at the heart of everything we do so you will not be surprised to know we also believe in providing an excellent employee experience is just as important too.

If you are looking for an opportunity to start or build on a career within the Finance industry, or maybe you just want to be part of a great group of likeminded people who are passionate about excellent customer service, then we would love for you to apply to be one of our Customer Service Representatives

Summary Of The Role
  • We are currently offering permanent roles that are full time
  • Our working hours are 37.5 hours per week, Monday to Friday between 8am and 6pm (flexible hours available) so no evening or weekend shifts that would impact on your family and social lives!
  • The starting salary is £21,500 per year, with a pay review on completion of probation after 6 months
  • We are based in our new, modern office in Kildean business park. We have abundant free parking spaces as well as providing a free shuttle bus from Stirling train station and free local bus service
Benefits
  • We offer 23 days holiday (plus bank holidays)
  • Flexible hours with no evening or weekend shifts
  • Eligibility for an annual discretionary bonus scheme
  • Excellent employee wellbeing and assistance support programmes
  • A contributory company pension scheme
  • Expansive employee discount site saving you money on anything from your weekly food shop, to holidays, electrical goods and financial services
What You’ll Be Doing

Working in the Customer Service team of a major UK pension company, you’ll be in the front and back office ensuring business administrative duties are compliant by organising and providing support to the members of our customer service team. You’ll also be helping the customer service team with queries and ensuring customer satisfaction

As part of the UKs leading Life and Pensions service provider, Diligenta can offer you a really rewarding role supporting the needs of our customer’s client: M&G plc, full training from day one, a competitive benefits package and ongoing support opportunities to reach your personal and career progression potential whichever is relevant to you personally.

What We’re Looking For
  • Previous experience in an administrative or customer focused role is desired, but not required as we provide all of our Customer Service Representative full training from day one
  • What is important to us is your ability to communicate easily on complex matters and an exceptional positive attitude to providing service and a commitment to learning
  • A good basic knowledge of Microsoft Office (e.g. word, excel) and computer competency is essential to the role.
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Deadline: 13-06-2024

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