Customer Service Patient Coordinator.

Job content

Department: Xyla Health & Wellbeing

Location: South Parade, Leeds

Salary: £18,000 + monthly bonus

Working hours: Monday-Friday 9am-5pm + 1 Saturday every 4 weeks and 2x 11am-7pm shifts every 4 weeks

About us

Part of Acacium Group, Xyla Health & Wellbeing has been selected to deliver the NHS Diabetes Prevention Programme (NDPP) and Diabetes Remission Programmes (LCD & REWIND) across the UK. NHS England, Public Health England and Diabetes UK have committed to improving efforts to prevent diabetes, and this collaborative programme aims to help the 5 million people who are at risk of developing the disease. The Programme comprises of physical activity and dietary components, underpinned by behaviour change techniques.

About the opportunity

We’re looking for an organised, enthusiastic and professional individual to join our Patient Support Team in delivering exceptional customer service to the service users on our National Diabetes Prevention Programme. You will be responsible for providing telephone and administration support to our service users who are initially joining the programme as well as those who are already enrolled.

What you will be doing

Booking one-to-one and group appointments for service users

Ensure service user’s receive excellent customer care by demonstrating empathy and on going support at all times

Supporting the service user engagement strategy to ensure adherence to the programme and minimise drop-outs

Supporting with office administration tasks as required and including monitoring of shared mailboxes

Handling sensitive data with attention to detail, and maintaining accurate service user records

We believe to be successful within this role, you will need to have

Previous experience in a customer service or telephone environment

Excellent customer service and interpersonal skills

Ability to work under pressure and to strict deadlines

Strong IT skills

What we can offer you

In exchange for your hard work we can offer you a competitive salary, 25 days holiday which increases with years of service, company pension scheme, season travel ticket loan, holiday incentives abroad and awards for excellent performance alongside the opportunity to be part of a supportive and successful team.

When you join Acacium Group, you will work in a caring culture that prioritises your well-being, is passionate, ambitious and delivers with integrity. Constant and reliable, we care about every colleague having a fulfilling and positive experience as part of our team. From personal development to career pathways and opportunities, competitive benefits, and being part of a global business, we help every person be the best version of themselves.

About Acacium Group

We are collaborative in our common purpose to improve people’s lives through expert healthcare, social care, and life sciences. Everything we do is powered by people. From the expertise of our people to our long-standing client relationships, we’re proud to be a company that’s committed to the human side of business.

Always by your side - driven by excellence - putting people first