Customer Service Partner

Job content

Main purpose of role:

To provide general support to our customers: product support, after sales service, placing orders

Key Accountabilities and Responsibilities:

• Being the first point of contact for our customers and responding to their queries, via:

Email

Telephone

Social Media

LiveChat

• Giving general support to our customers on our products and providing after sales service
• Working with Microsoft Dynamics AX, Microsoft Teams, CRM system, Social Media platforms
• Accurately inputting orders
• Tracking deliveries
• Working closely with other internal departments: Sales, Marketing, Warehouse & logistics and technical teams on more complex issues or in cases where further assistance is required to achieve an outcome for the customer.
• Maintain excellent product knowledge of existing and new products.

Educational Qualifications Required

• Good standard level of general education
• Ability to speak a European language an advantage but not essential

Previous Job Experience Required:

• Providing a great level of general Customer Service tasks
• Comfortable using various customer, stock & communication systems

Key Skills and Personal Qualities Required:

• Strong people skills
• Customer service background
• Organisation and time management skills
• Ability to work in a fast paced environment with ever changing priorities.
• Computer literacy including
• Good communication skills - verbal and written
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Has empathy for the customers situation
• A strong desire to provide high quality customer experience.
• Being driven and positive
• Being professional and flexible
• Patience and the ability to remain calm and positive
• Ability to learn about different products including the technical details

Job Type: Full-time

Benefits:

• Store discount

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: Hybrid remote in Andover