Customer Service Officer - Supported Housing

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About The RoleAre you experienced in Customer Service and Administration? Are you looking for a new opportunity in a growing and forward thinking organisation? If so, we want to hear from you.We have an exciting opportunity for you to join our Support team as a Customer Services Officer in our Torbay Foyer. You will enjoy being customer facing in a busy reception environment, greeting visitors to our Supported accommodation service. You will need to be flexible, adaptable and solution focused.As a Customer Services Officer, you will be responsible for providing a dynamic, high quality first point of contact service for callers and visitors into our offices and residents in our accommodation. You will work as part of a team providing an efficient, responsive and accountable housing management service, working flexibly with a range of people that access this site.We have 1 position available and it is being offered on a part time basis, working 20 hours per week, in the mornings 09:00 - 13:00, Monday -Friday.If you would like to discuss this role with us or visit the scheme before applying, please contact us on 01392 814 599 or by email at careers@livewest.co.uk.For further information about this opportunity, please click here to view our candidate information pack.We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service.If you would like to discuss this vacancy, please contact our Resourcing team on 01392 814 599 or email careers@livewest.co.uk.About The CandidateTo be considered for the role of Customer Service Officer you will have:Understanding of Young People with complex needs.Experience of maintaining accurate records and record relevant information.Have a clear understanding of diversity within a role dealing with vulnerable people.Knowledge of office procedures and equipment.Previous experience of working in a housing association. (D)Experience of working with figures. (D)Basic understanding of spreadsheets and databases. (D)Good IT (Microsoft Office) and record keeping skills.Effective communication skills.Ability to assess difficult situations and provide solutions.What We OfferDiscretionary Bonus scheme26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leaveHealth Cash Plan including dental and optical cover (worth up to £1,100 per annum)Lifestyle discounts portal and internal supplier discounts offer great savingsDefined Contribution pension scheme – employer contribution of 6% - 9%Learning and Development including coaching and professional qualification supportDeath in Service benefit (3 x salary)Family Friendly policiesEmployee Assistance ProgrammeHealth and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabsCycle to Work schemeCar Benefit schemeVolunteering daysAbout The CompanyLiveWest provides over 38,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here.