Customer Service Officer

☞ Monigold Solutions

View: 101

Update day: 01-06-2024

Location: Salford North West

Category: Consulting / Customer Service

Industry:

Job type: Full-time, Permanent

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Job content

My client offers its customers the ability to book from a range of holidays.

Due to expansion and high demand they are looking to hire a Customer Service Officer.

The role of Customer service Travel Advisor will see you resolve issues or complaints that may occur before, during or after a holiday, You will be communicating and liaising with both customers and owners either via telephone or email or feedback platform to find a solution satisfactory to all parties to ensure our customers have the best experience possible.

Essential Skills for the Customer Service Travel Advisor

- Previous experience in a customer service high call level role
- Inbound/ Outbound Call Centre Experience
- Excellent communication skill

Nice to have:
- Conflict resolution experience and/or training
- Experience of working in the travel sector
- Complaint handling experience

What will the role be doing? Dealing with inbound pre-holiday queries from customers across calls and instant messaging plus processing any customer driven changes to bookings.

Key Responsibilities for the Customer Service-Travel Advisor

  • Taking enquires via our multiple contact channels – telephone, messaging platform, email and social media. Taking ownership of effectively dealing with customer queries and trying to resolve any issues in a confident manner.
  • Identifying the customers’ needs through effective questioning and selecting appropriate products to match the customer requirements or resolve their queries.
  • Processing customer requested amendments to their upcoming holiday.
  • Consistently demonstrating a strong focus and drive to achieve targets within agreed deadlines.
  • Working as part of a team as well as working independently to handle and manage workloads.
  • Increase customer loyalty, delivering customer satisfaction, delivering consistent and professional communications.
  • Demonstrating up to date product and brand knowledge while having an in depth knowledge relating to our portfolio of destinations and supplier products.

Working hours: you will be required to work 37.5 hours on a rotation over 7 days a week. Our opening hours are Monday to Friday 08:00-18:00 and 09.00-17.00 on Saturday and Sunday. Hybrid working – so based from the Manchester office 1 day a week and the reaming shifts working for home.

Job Types: Full-time, Permanent

Salary: £20,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Flexible schedule
  • Work from home

Experience:

  • customer service: 1 year (preferred)

Work remotely:

  • Yes
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Deadline: 16-07-2024

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