Customer Service Manager Part-Time

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Customer Service Manager (Part-Time)Liverpool, Merseyside£15,450 per annum DoE (Plus uncapped bonus) Pension, BUPA Medical Cash Plan, Life AssuranceThis is an amazing opportunity to help save the planet by making a positive impact in a ground-breaking business that truly puts safety at the heart of everything it does and has big plans for the future.As a Customer Service Manager, you will be an advocate for our independent sector customers and will promote a customer first culture throughout the regional independent sector sales team. Taking responsibility for ensuring our customers are at the centre of everything we do, you will work closely with local operations and central support office teams in delivering customer service and customer communication excellence in ways which are profitable and beneficial for both Olleco customers and for Olleco.What do we offer?- Part-time working pattern; Wednesday 1.00 pm to 5.00 pm, Thursdays & Fridays 8.30 am to 5.00 pm- We encourage continuous learning and career ambition - did you know almost 80% of our managers have been promoted internally?- Family leave – enhanced maternity and paternity pay- Wellbeing support – free access to our Employee Assistance Programme- Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance- Colleague networks – a range of forums and schemes that support social events and the local community- Coaching, training and support – if you have the right interpersonal skills we’ll help with the rest!Olleco is a business that does what we say we will do and we’re looking for people who operate the same way!The job:As a Customer Service Manager, you will be a fundamental part of our team, enabling us to continue with our mission to help protect the planet whilst supporting the smooth running of our Liverpool Customer Service Team.You will embed a customer-focused, customer first approach; delivering customer service and complaints handling to a consistently excellent standard.You will bring your account management experience and strong negotiation and influencing skill to support sales with bringing on board and retaining all customers for the long term.You will lead, connect and inspire 6 direct reports.You will use prepare reports using an ERP system.Interested?What are we looking for? As you can imagine, you’ll need a broad range of personal skills to succeed, but we don’t expect you to have everything from the start! We will coach, train and support you, it’s more important that you have the right interpersonal skills and the intelligence to grasp our business and take us forward.So, if you’d like to join us as a Customer Service Manager, please apply via the button shown.Other organisations may call this role Customer Experience Manager, Customer Care Manager, Customer Service Team Leader, Customer Service Supervisor, Call Centre Manager, or Call Centre Team Lead.