Customer Service Manager

☞ My Work.Agency

View: 104

Update day: 11-06-2024

Location: Poole South West

Category: Consulting / Customer Service IT - Software

Industry: Marketing Advertising Information Technology Services Computer Software

Position: Mid-Senior level

Job type: Full-time

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Job content

Customer Service Manager
Poole

£26,999 - £29,999 - plus bonus

Due to exciting growth an opportunity has arisen to join my Dorset based eCommerce client whom manufacture and distribute a wide range of innovative and bespoke products to residential and commercial customers across EMEA. The business are currently in the process of enhancing technology systems and business processes which will take their brand to the next level.

Due to year on year growth and as part of their expansion - my client is actively seeking experienced Customer Service Manager to join their collaborative, friendly customer service team team.

As an experienced Customer Service Manager you will be responsible for Streamline procedures and constantly look for new ways to improve service. Implement strategy on how my client engages with varying customer demographics through tone of voice on the phone, via email and on social media

You have experience of 1-2-1 one coaching, call listening with team members, quality control and compliance.

Creation and implement training plans for the current Customer Service team and any new starters

Oversea key account management for top spenders, reporting and analytics

Work closely with the Marketing and sales teams to understand current campaigns and to ensure orders are processed efficiently and on time

Work closely with Product Development Team to understand what’s being produced, what’s coming up and what you can and are unable to share with customers

Resolving payment disputes and manage my clients online testimonial platform, delivering first class customer service and care to my clients inbound customers via phone, email, live chat and through my clients Facebook Messenger.

Requirements
  • Customer Service Management Experience
  • Commercially aware
  • Assertive and approachable
  • Confidence and resilience
  • Excellent leadership qualities
  • Adaptable to communication styles whilst maintaining my clients integrity
  • Positive "can do" mindset
  • Excellent Attention to detail, confident in reporting and KPI management

Benefits

The successful candidate will be rewarded with a competitive salary and benefits package which includes paid holiday, pension and private medical insurance.
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Deadline: 26-07-2024

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