Customer Service Leader

☞ Sodexo

View: 106

Update day: 07-05-2024

Location: Cambridge East

Category: Finance / Bank / Stock

Industry: Restaurants Food Service

Job type: Full-time, Permanent

Salary: £13.05 an hour

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Job content

Role Responsibility

  • To take responsibility for all Facilities Management service streams and ensure that a five-star customer service experience is delivered
  • To be the first point of contact for building occupants on facilities issues
  • To be visible to all users and build strong customer relationships
  • To ensure the working areas are compliant to Health and Safety and environmental procedures
  • To report all faults and issues to the relevant service partner as directed by the Service Manager
  • To ensure working areas are kept clean and tidy
  • To monitor and review the vend and stationery hubs to ensure they are replenished as required
  • To work as part of the business support
  • To undertake the induction and training of users allocated to your area
  • To have a full working knowledge of the building including all services
  • To carry out basic maintenance tasks as required
  • E-ProphIT knowledge for processing invoices, cash and stock takes
  • EPOS cashing up and banking of all monies, ensuring all company procedures are carried out

The Ideal Candidate

  • Exceptional customer service skills with a flexible attitude towards working
  • Ability to prioritise workload
  • Attention to detail with excellent service level standards
  • Strong commercial knowledge and focus
  • Excellent interpersonal and communication skills
  • A strong team player who has the ability to work on own initiative
  • A flexible and proactive attitude
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Deadline: 21-06-2024

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